BSNL Warns Users Not to Make Any Commercial Calls via Landline or Mobile Connection

BSNL is requesting its users to set preferences based on product category, day, time, mode of communication for which they wish to receive promotions or block them

By February 12th, 2020 AT 8:04 PM
  • BSNL may terminate your mobile number if it notices any commercial usage
  • The new move from BSNL is because of Trai's latest guidelines
  • Private telcos are also against commercial calls made via their mobile number

Government-owned telecom operator BSNL has now warned users of not to make any commercial calls or SMS via their primary connection. According to BSNL, such unauthorised calls or SMSes may lead to usage restriction or blacklisting of that mobile number or landline connection. Even private telecom operators who are providing truly unlimited voice calls urge users not to make any commercial or marketing calls via their primary number. BSNL says that the new move is in accordance with Trai’s guidelines named TCCCPR 2018. Furthermore, BSNL has come up with new regulation and developed a new DLT portal.


BSNL Launches New Portal for Registering to Commercial Services

Telecom operators are always against providing commercial services to their customers if they are not registered with the telecom operator. In accordance with the Telecom Regulatory Authority of India’s guidelines named TCCCPR 2018, BSNL users are not allowed to make any commercial call or SMS using their mobile or landline number. “Such unauthorised use may lead to usage restriction or blacklisting,” said the telecom operator in a press release.

The telco is also requesting its users to set preferences based on product category, day, time, mode of communication for which they wish to receive promotions or block them.

And to implement the new regulation, BSNL has developed the DLT portal. All the telemarketers/business entities, who want to send commercial communication to their customers, have to register themselves with BSNL on DLT portal as per new Trai regulations. Telemarketers may use only designated number series and SMS pipe for commercial communications.

Private Telcos Also Deny Any Commercial Usage of Voice Calls

Not only BSNL but private telecom operators like Bharti Airtel, Vodafone Idea and Reliance Jio also deny their users from making any commercial calls. For the unaware, both Bharti Airtel and Vodafone Idea are providing truly unlimited voice calls to the users without any FUP limit. The terms and conditions which are available on both the telcos’ website state they have the full right to block the mobile number if they notice any commercial usage on the particular number.

Users are required to register themselves on the DLT portal to be eligible for making commercial calls or SMSes.

Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

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S GopalSenthilPartha BasuShamAvinav Recent comment authors
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Help!!! I’m traveling to Saudi Arabia in 2 weeks, I want my airtel sim card to be still active like always. If I just recharge it just with 45Rs voucher. Does it mean that it will work like always??? Else do I need to recharge it with IR packs which are costlier than ever? Please help anyone ASAP

Partha Basu
Partha Basu

The best option is to call up Airtel customer service and find out. Were you expecting that someone here will already know the answer?


You will only have incoming sms.. calls are anyways chargeable so if you want to recieve or make a call or send sms you need to have balance

S Gopal
S Gopal

IR packs. If you compare the standard rates for prepaid international roaming with the cost of an IR pack, an IR pack is cost effective and cheap. The standard prepaid IR rates are Rs 6.50 per 10 kb of data usage, an outgoing call that shall cost you Rs 30 per minute local (Saudi Arabia), Rs 30 per minute to an Indian number, Rs. 200 per minute to an international number, Rs 30 per minute incoming, and Rs 25 per SMS. Visit Airtel’s website, punch in your number and select the destination country to know the price of the IR… Read more »


Else they wont launch 4G

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