BSNL to launch toll free number for M-wallet service for BSNL franchise and retailer assistance

State-run operator BSNL had in July launched a prepaid card linked mobile wallet (M-wallet) service in conjunction with SBI which allows its customers to transfer money, pay for services as well as withdraw cash of up to Rs. 1 lakh.  The wallet service, Speed Pay, allows a customer to load money even if he does not have a bank account. The money loaded in the mobile wallet can be transferred to a bank account and even withdrawn at bank branches or at BSNL outlets.


Loading money into wallet from a bank account is an option. BSNL customers, who don’t have bank accounts, can also load money by visiting any BSNL retail outlet and ask the retailer to recharge their mobile wallet account and pay for various services. Amdocs’ Mobile Financial Services solution which includes a dedicated set of services, spanning consulting, implementation, systems integration, software and hardware operation, and maintenance, enables SBI to offer mobile financial services to India’s unbanked and under-banked population, using the mobile network of BSNL.

Triotech owns the overall project management, including developing the end customer and retail application and portal, retail channel management and Tier 1 and 2 services.

Also read: MobiKwik randomly blocks wallets: Customers face hardships

BSNL has now requested the Chief general managers of Punjab, Haryana, Gujarat, Rajasthan, Maharashtra and Bihar telecom circles to open up a toll free code for the assistance of BSNL franchise holders and retailers using the M-wallet service in association with SBI. The toll free code to be opened in all these licensed service areas is 56163. Calls made to this number will land in Triotech call centres where executives will resolve queries and complaints of franchise holders and retailers.

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September 2, 2015 9:39 pm 9:39 PM

Call center will solve complains in BSNL…….. Nice line……….:-p