BSNL clears stand on redirecting broadband users to (mail.bsnl.in) promotional page

By September 24th, 2015 AT 4:18 PM

Last month we had reported how BSNL was unethically redirecting new page requests to a promotional page. As some users had reported to us that they were being redirected to mail.bsnl.in the first time that they would attempt to load up a page after connecting to broadband.

bsnl-new-logo

BSNL is going beyond the scope of “captive control” where at least the control happens at the start of internet access. Instead BSNL controls the access even after that event has occurred, to every DNS request. It is like being waylaid all along the journey several times by the same gang, again and again!

BSNL in its defense has declared that automatic redirection to the URL mail.bsnl.in has been configured in all the BNGs of Multiplay Network. This re-direction will lead to mail.bsnl.in page only when the customer starts a new session.

The salient  features  are as follows.

  • When the customer  initiates a broadband  session and  requests  an URL of his choice through the  browser, that  very  first  HTTP  request shall  reach BNG  and  BNG  will automatically  redirect  to mail.bsnl.in.  The redirection will  happen only at first session.ie. at the  time  of  switching on the modem or when  the  existing  session completes 24 hours, whichever is earlier.
  • Afterwards, this redirection will  not be applied, and the customer can browse the URL of his choice.
  • This default redirection to BSNL mail is applicable only  to Broadband  customers.
  • This redirection  mechanism  is  compatible  only for HTTP  protocol  and not for HTTPS  i.e the  customer  will   be  redirected   to  mail.bsnl.in  only  for  first  http  request  and  if  the customer  tries to browse https page,  this will  not work.
  • Now-a-days, many of  the banking sites, mail/messaging sites like Google, Gmail, Facebook etc., are based on HTTPS  protocol, hence  the present redirection may not create any issue for banking transactions.

Esmail is our very own in-house spectrum specialist. He is passionate about Telecom, DTH and OTT video streaming apps. When not writing an article, you can find him binge watching shows on Netflix while sipping on a cup of coffee.

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