Bharti Airtel Customers Are Highly Satisfied In Terms of Data Speeds and Network Coverage: UBS Evidence Lab

Follow Us

Earlier today, we reported that Reliance Jio’s content applications are helping its customers hugely. However, the same report claims that Jio has poor network coverage and reliability than other incumbent operators such as Bharti Airtel, Idea Cellular, and Vodafone India.

mobile-india-airtel




According to a survey conducted by UBS Evidence Lab, Airtel customers are the highly satisfied ones when various factors such as data speeds, network coverage, and customer support are taken into consideration. Further, it reveals that Airtel customers have higher levels satisfaction with 62 percent of them being very satisfied and 33 percent of them being somewhat satisfied.

ubs-telco-offer

When compared to the same satisfaction levels of Reliance Jio, the incumbent operator is slightly ahead of the new entrant. Among the Jio users, 64 percent of its subscribers are very satisfied, and another 31 percent are somewhat satisfied with its services. The report also said that when they limited the overall active user count by 15 percent, the satisfaction levels went up to as high as 72 percent.

According to the analyzations made by the firm on different attributes, Jio tops in offering best data speeds, value for money, and attractive promotional packages, but falls short of Airtel on network coverage, reliability, and in-building network reach.

The report also confirms that Jio’s voice quality is not that poor, contrary to what other reports claimed in recent times. The voice call quality is on par with rival telecom operators, even with the VoLTE technology.

reasons-to-current-operator

Finally, Jio is behind other operators in other aspects such as customer service and technical support. When Jio started offering services to the public, its customer support was terrible, but it has improved a lot in recent times. However, getting connected to customer care executive in peak times is still a painful job, and that’s exactly what the report claims as well.

The firm says that it’s important for Jio to provide good customer support to stay in competition with operators such as Airtel, Vodafone, and Idea which are providing much better customer support than the former.

Furthermore, the survey states that the users prefer Reliance Jio based on the value for money aspect, while Vodafone is leading the good customer services department. Surprisingly, customers are looking to stay with Idea Cellular for the data speed it offers, and most of them are looking to move away from Vodafone due to the slow data speed it offers.

Recent Comments

Faraz :

Budget phones have degraded more than any other budget phones since pandemic. They are still selling some craps like Helio…

POCO C61 to Launch on March 26, 2024

shivraj roy :

i feel Vi has improved than what it was in 2022 i usually get around 8-10mbps in very heavily dense…

5G Users Consuming 3.6 Times More Data than 4G Users…

biswadeepmondal :

JioAir Fiber is working very well in KPA & HLR. Sadly they don't have any data only plan.

REP: Airtel Expands Network Footprint in Bankura District of West…

Anonymous :

In line with Airtel's ?49 plan that offers 20GB of data for the same duration.

Jio Brings New Rs 49 Plan

SCKPA :

Airtel is claiming so many things. But at our location there have so many places where airtel 2g signal is…

REP: Airtel Expands Network Footprint in Bankura District of West…

Load More
Subscribe
Notify of
68 Comments
newest
oldest most voted
Inline Feedbacks
View all comments