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Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
As expected, Bharti Airtel has announced its bill integration service, dubbed ‘Airtel Home,‘ today. Airtel says that it’s India’s first-of-its-kind digital quad-play platform that simplifies the customer experience for homes that use multiple Airtel services. The all-new Airtel Home allows customers to bundle multiple Airtel connections- home broadband (and fixed line), postpaid mobile and Airtel DTH as a single account with a unified interface on My Airtel app. Airtel says that customers can pay bills with a peace of mind and can also enjoy loads of other benefits.
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Airtel Home works on three pillars- Single Bill for all Airtel services, premium customer support and discounts of up to 10% on the unified bill. With With Airtel Home, customers are liberated from the hassle of making multiple payments across multiple bill cycles for different Airtel connections within the family. Airtel says no need to remember multiple payments dates from now on as Airtel Home offers the convenience of a single bill for all services. And the best part is users can add Airtel connections from any location in the country.
Next benefit is the premium customer support as Airtel promises the Home users will get access to customer support at most priority. Lastly, the telco is promising up to 10% discount on the unified bill, but the discount is based on the number of connections bundled.
Airtel Home platform is currently available as a beta version for Airtel broadband customers in Hyderabad. The company plans to roll out the solution across India over the next few weeks. This launch from Airtel is a part of the company’s digital innovation program- Project Next that aims to transform customer experience across all of its services and touch points.
