Vodafone is once again under the ire of a customer, this time for its improper plan migration and fake promises of its RED plan. Aviral Sangal, an entrepreneur requested Vodafone to migrate his plan from Sachet 300 to RED 1999 through its ‘live chat’ option on 9th May 2015.
The customer care replied him saying that his tariff plan along with the integrated data and call packs will cease to exist on migration, and that the migration will happen in his next billing circle, on 23rd to 24th May 2015. However, even after the said billing dates, the migration did not occur as promised and the data and call packs got renewed for the next month.
On approaching a customer care, Sangal was offered the reply that the plan change request has been denied from the backend. On further enquiry, he was insisted on making the change of plans only through mails, and not through the ‘Live Chat’ option. The subscriber was further blamed for not deactivating his existing data and call packs before migrating. He was further asserted to pay the data pack charges for the subsequent month.
After several efforts through customer care, Sangal got his plan migrated, but realized that the RED plan offers were not as promised. There is not premium call centre for RED plan customers nor any personal relationship manager. The customer care number for RED plan customers is 199. According to customer care, the relationship managers are only allotted for specific subscribers, which is not mentioned on its website.
Vodafone RED plan claim to offer the post-paid customers six unique benefits in a customized manner. Customers can add devices (tabs, mobiles, dongles etc), share internet allowance through loyalty points, safety options through apps etc. on Vodafone RED. However, Aviral Sangal’s experience with Vodafone RED shows that the benefits offered does not comply with actual plan.
Have you opted for Vodafone RED plan and had any issues? Do let us know via comments.
