Vodafone Idea Appoints Amdocs to Consolidate its Postpaid Operations

Follow Us

Vodafone Idea on Thursday said it has selected software firm Amdocs to consolidate its postpaid operations for retail and enterprise customers across mobile as well as fixed-line services. As part of the new multi-year agreement, Idea postpaid customers will be migrated to Amdocs software platform, which has been supporting Vodafone postpaid customers under the managed services model.




"By migrating Idea's entire postpaid customer base to Amdocs' software, Vodafone Idea will be able to streamline and further automate and digitalize postpaid operations across the merged entity and offer improved customer service and digital experience consistently to almost 23 million customers (as at June 2019)," VIL said in a statement.

Amdocs provides software solutions around billing, consumer engagement with telecom network etc.

"Our renewed partnership with Amdocs will enable VIL to further modernise, automate, and digitise operations, resulting in the speedy introduction of new services, innovative price plans and bundling. This will help us provide a compelling digital experience and service quality, such as faster bill delivery and more accurate billing to our entire base of postpaid customers," Vishant Vora, chief technology officer, VIL said.

Reported By

Managing Editor

Chakri is a go-to guy for your next smartphone recommendation. Back in his engineering days, he used to play with smartphones by installing custom ROMs and that passion got him into the tech industry. He still goes nuts about a smartphone knocking his door for review. Currently managing everything at Telecom Talk, Chakri is trying to master PUBG Mobile in his free time.

Recent Comments

Anonymous :

In line with Airtel's ?49 plan that offers 20GB of data for the same duration.

Jio Brings New Rs 49 Plan

Faraz :

Yes.. Corruption and arrogance is in the core of this organisation since beginning.. & Now even gov wants everything to…

BSNL's Operating Profits Signal a Positve Future

Mrs Mithilesh :

BSNL DoT aur ITS ka gulam hai, BSNL ke executives aur staff ki halat gulamo aur kutto se bhi battar…

BSNL's Operating Profits Signal a Positve Future

TheAndroidFreak :

Till BSNL doesn't make 5Mhz of band 1/28/8 live across country, it doesn't make sense. Vi is far better operator…

Vodafone Idea Tests Vi AirFiber with Multiple Partners

Faraz :

In my experience. Airtel 4G went down to 20-30 Mbps where it used to 50-70 Mbps on b3+b40 CA. Jio…

5G Users Consuming 3.6 Times More Data than 4G Users…

Load More
Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments