VODAFONE CC AGENTS BAR CUSTOMERS FROM CALL CENTRE ACCESS!

vodafone-blockVodafone, India’s 2nd largest GSM Service provider, seems to have devised a new innovative way of reducing the number of calls at their call centre! Agents now have the access to bar customers from contacting an agent… read on to know how this is happening.

  • 13 Sep 2009 12:45 PM  – Call made to 98850-98850 – AGENT transferred call to a “ring only” mode – call lasted for 05min 10 sec
  • 13 Sep 2009 12:50 PM – Call made to 98850-98850 – AGENT ANURADHA transferred to same “ring only” mode – call lasted 3min 51 sec

the 1st call was to check the date when RC38 (South STD @ 50p) was launched agent was unable to provide the date – instead kept me on HOLD – then transferred to a number which only rings… subsequent calls do not get transferred to any agent [IVR KEEPS ON REPEATING INFO].

in order to make the 2nd call, I entered another (NON-BLOCKED) Vodafone number – here too the agent (for some reason best known to her!) got offended at being called a “Nin-Com-poop” by me. Even the word “Stupid” when used offends VODAFONE agents!

SEEMS THE VODAFONE MANAGEMENT HAS GIVEN ITS AGENTS FULL AUTHORITY TO BAR CUSTOMERS FROM CONTACTING VODAFONE CC # 98850-98850. I feel this has gone too far, with agents (earning Rs 4500-6500 per month) being given the liberty of taking such decisions !

I invite all readers of TELECOM TALK to share their views, I will collate same and ensure VODAFONE CC, Nodal Officer, Appellate Officer & CEO are kept aware of the same.

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42 Comments on "VODAFONE CC AGENTS BAR CUSTOMERS FROM CALL CENTRE ACCESS!"

 

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Navnath Baburao Nanekar
January 16, 2013 8:07 pm 8:07 PM

I Wanted agency or gallary in chakan

Gautam Bhalla
May 31, 2011 12:44 pm 12:44 PM
I have been having a terrible experience with Vodafone for the past 6 months. I am unable to contact them by phone as i always land up on the loop of the IVR or am kept on hold till eternity. I even put a complaint mail to them marking it to thier nodal officer but no reply ever came. Infact then i called and asked for the process to cancel the number and even then no one has bothered to call and ask why i wish to discontinue the services. I wish to change to another network but my blackberry… Read more »
September 9, 2010 10:35 am 10:35 AM

Sunny :
Vodafone transferred my working prepaid number to postpaid in some one other’s name.. And i got it back after two months. Now i have filed a case against them .. I will not let them go.. Its really a bad service provider..

Can you pls elaborate ? Its surprising.

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