TRAI Talks about Bringing Back Voice and SMS Only Vouchers

trai talks about bringing back voice sms

The Telecom Regulatory Authority of India (TRAI) has released a consultation paper titled ‘Review of Telecom Consumer Protection Regulation (TCPR), 2012.’ The regulatory body has talked about voice and SMS-only vouchers. The Indian telecom industry has gone through a major evolution since Jio came in 2016. Consumers had the option to choose between data, SMS, and voice-only vouchers before Jio. That option doesn’t exist anymore. The plans available for customers today bundle everything from data, voice, and SMS for customers.

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To make matters worse for consumers, the telcos recently hiked prices. This has left the customers wanting a voice-only voucher more desperately. In some scenarios, consumers don’t need any data from their mobile connection at all. They get no option but to pay for it at the end of the day.

TRAI said, “Despite the prevalence of bundled plans that include both data and voice & SMS services, many consumers find themselves paying for data they do not use.”

Thus, in the consultation paper, TRAI is looking to understand whether these plans should be brought back for the consumers. The regulatory body additionally surveyed to see if these plans are what consumers want.

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