India’s telecom regulator TRAI has recently imposed fine on GSM and CDMA mobile service providers who were not meeting the benchmarks for Quality of Service as per regulations Aircel and Reliance (Rcom and RTL) tops the chart.
TRAI imposed fine of Rs.9,50000 on Aircel, 9,00,000 on Reliance Communications (Rcom) and Reliance Telecom (RTL), Rs.4,00,000 each on Vodafone India, Tata Docomo and BSNL, Rs.2,50,000 on Idea Cellular, Rs.2,00,000 on Uninor and Rs.1,50,000 on Bharti Airtel, for not meeting the benchmarks consumer centric parameters prescribed in the Quality of Service (QoS) Regulations, based on the Performance Monitoring Reports.
TRAI measures the performance of Mobile Service providers based on more than 10 parameters. Under these rule, service providers must pay a penalty of up to 10 Lakh (1 million) rupees for furnishing incorrect data measuring each parameter in the report submitted to the regulator.
The performance of the wireless service providers (GSM and CDMA Mobile service providers) too has improved in respect of the following Quality of Service parameters:-
- Base Transmitter Stations (BTSs – Mobile Tower) accumulated downtime (not available for service) .
- Worst affected BTSs (Mobile Tower) due to downtime.
- Worst affected cells having more than 3% call drop rate.
- Metering and billing credibility – postpaid service.
- Metering and billing credibility – prepaid service.
- Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints.
- % age requests for Termination / Closure of service complied within 7 days.
- Time taken for refund of deposits after closures of services.