TRAI Imposed Fines on 8 Mobile Operators over Poor Quality of Services, Aircel & Reliance Tops the Chart

By August 29th, 2013 AT 5:10 PM

India’s telecom regulator TRAI has recently imposed fine on  GSM and CDMA mobile service providers who were not meeting the benchmarks for Quality of Service  as per regulations Aircel and Reliance (Rcom and RTL) tops the chart.


TRAI imposed fine of Rs.9,50000 on Aircel, 9,00,000 on Reliance Communications (Rcom) and Reliance Telecom (RTL),  Rs.4,00,000 each on Vodafone India, Tata Docomo and BSNL, Rs.2,50,000 on Idea Cellular, Rs.2,00,000 on Uninor and Rs.1,50,000 on Bharti Airtel, for not meeting the benchmarks consumer centric parameters prescribed in the Quality of Service (QoS) Regulations, based on the Performance Monitoring Reports.

TRAI measures the performance of Mobile Service providers based on more than 10 parameters. Under these rule, service providers must pay a penalty of up to 10 Lakh (1 million) rupees for furnishing incorrect data measuring each parameter in the report submitted to the regulator.

TRAI Fine on Operators

The performance of the wireless service providers (GSM and CDMA Mobile service providers) too has improved  in respect of the following Quality of Service parameters:-

  • Base Transmitter Stations (BTSs – Mobile Tower) accumulated downtime (not available for service) .
  • Worst affected BTSs (Mobile Tower) due to downtime.
  • Worst affected cells having more than 3% call drop rate.
  • Metering and billing credibility – postpaid service.
  • Metering and billing credibility – prepaid service.
  • Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints.
  • % age requests for Termination / Closure of service complied within 7 days.
  • Time taken for refund of deposits after closures of services.

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rajivDevarajuLariCeciliaJayanta Biswas Recent comment authors
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reliances cdma mobile worst services for the last 6 months in rajajipuram lucknow pin-226017 area…..


I am going out of Reliance CDMA due to poor network. They are very prompt in follow up calls for payment, not in
providing network. Call Fail is a common complaint. I have to travel half kilometer and stand near the RIL tower to make/receive calls. Otherwise I won’t get network. This is happening just within 15 Kilometers radius of Bangalore city.

I am fed-Up, and let me say a Good-bye for ever to Reliance Communications CDMA network.

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