India’s leading mobile service provider Bharti airtel, Vodafone and Reliance Communications (Rcom) are once again on top when it comes to their Mobile Service users complaints related to Call drops, network congestions, Billing & Tariff related issues and activation of chargeable VAS without explicit consent of the customer.
According to the information given by Minister of State for Communication and IT. Mr. Milind Deora’s in Rajya Sabha, in last one year telecom regulator TRAI has received the maximum complaints against Bharti Airtel, Vodafone and Reliance. Total 1165 complaints were received against Bharti Airtel, followed by 654 for Vodafone and 647 against Reliance.
Besides, TataTele Services (Tata Docomo GSM and Tata Docomo CDMA) had 438 complaints and Idea Cellular 326 complaints.
Out of total 4133 complaints received during 2011-12, there were 466 and 165 complaints against PSUs BSNL and MTNL for basic telephone service (wireline) included fault repairs and response time to the consumer for assistance, respectively.
All above complaints has been forwarded by TRAI to the concerned service providers/telecom operators for appropriate action/resolution.