Telecom Regulator TRAI to Simplify Complaint Mechanism for Mobile and Landline Consumers

By July 30th, 2013 AT 1:14 PM

In a bid to to protect the interests of the mobile and landline service consumers in India, Telecom regulator TRAI today starts consultation process to simplify the existing complaint redressal system.


TRAI proposed that all mobile, Landline and Broadband service providers should give option to lodge any complaint to appellate at their toll-free consumer care number.

Earlier India’s telecom watchdog Telecom Regulatory Authority of India (TRAI) had received a number of representations from consumer organisations regarding the need for further improving the existing complaint redressal mechanism. The key concerns of the customers were lack of awareness of the appellate authority and the procedure of appeal.

The Highlights of the draft regulations by TRAI are:

  1. Provision for lodging appeal to the appellate authority at the consumer care number of the complaint center.
  2. Apart from communicating the details of the action taken on the complaint to the consumer, the procedure for appealing to the appellate authority is also communicated to the consumer.
  3. Upon disposal of the appeal by the appellate authority, the details to be communicated to the appellant through SMS or e-mail or post.
  4. Accessibility of the complaint center of the service provider to its consumers in person as well as through voice call, SMS, E-mail and post.
Read more on:

oldest most voted
Inline Feedbacks
View all comments

Recent Posts

Vi Postpaid Plans Now Offering New MPL and Zomato Benefits

Vi (Vodafone Idea Limited) is now offering new benefits to customers with its postpaid plans. Just a few days back,...

New JioPostpaid Plans Offer Netflix Mobile Subscription Worth Rs 199 per Month

Reliance Jio on Tuesday introduced its JioPostpaid Plus plans in multiple tiers including an Rs 1499 plan that provides users...

Government Set to Enhance Broadband Internet Connectivity in Bihar

The Indian Prime Minister Narendra Modi on Monday launched a project intended to connect all 45,945 villages in Bihar with...