TRAI Makes Resolution of Complaints Faster Now No Need to Approach Nodal Officers

By August 4th, 2012 AT 2:54 PM

Good news for Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, TRAI has made the process much simpler now you dont need to knock nodal officers door for any complain related issue.

TRAI Makes Resolution of Complaints Faster Now No Need to Approach Nodal Officers

Previously one has to call Customer Care / Call Center (CC) to register a complain and if not resolved then one has to approach the Nodal officer then again with Applet and the last option was TRAI from today onwards one does not have to deal with Nodal officers .

As per the new process one has to call 198 from all private operators and 1503 for state run MTNL/BSNL  (toll free)  file a complaint for any issue regarding Mobile Service, wait for 3 days if the issue is not resolved you can directly knock the doors of Appellate Authority but you have to make sure you should have the complaint number as shared by CC guys before approaching Appellate and wait for 7 days.

If the consumer is not satisfied with the resolution of the complaints, he can approach the Appellate Authority for redressal of his complaints. Appeal may be submitted with Appellate Authority through E-mail or FAX or Post or in person, without paying any fee. If the issue is not resolved after 7 days u have to get the appeal number and approach TRAI and file a complain using the online portal –>  tccms.gov.in.

Do you think the new process will make complaint resolution faster do share your views. Have you approached TRAI before do share your experience.

176
Leave a Reply

avatar
Photo and Image Files
 
 
 
168 Comment threads
8 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
168 Comment authors
SandeepShailssandeepvikJoe Recent comment authors
newest oldest most voted
Sandeep
Sandeep

I have ported out my Vodafone number to Airtel 1 year back .

I am using plan for all incoming o/g and roaming free for 84 days validity of 399rs.

While roaming out going call are not connecting with my Airtel number but rest (i/c ,sms and data) are working fine.

Did complaint various times to airtel, Nodalofficer and TRI but all are useless no one is listening. Please suggest.
Few complaint no. are

RMPTO40522130357
CCNOR20530607651
CCNOR30531792753

Kindly advise further steps…

sandeep
sandeep

airtel is haramkhor

Recent Posts

Vodafone Rs 299 Prepaid Recharge With 70 Days Validity Introduced

Vodafone has brought a new prepaid recharge of Rs 299 aimed at users who’re looking for a long-validity plan on...

Telecom Gear Maker HFCL Bags Rs 3,329 Crore Worth Order from BSNL to Build Network of Indian Army

Domestic telecom gear maker HFCL on Tuesday said it has bagged Rs 3,329 crore order from state-owned BSNL to build...

Oppo Reno 2 Confirmed to Feature Snapdragon 730G SoC, 8GB of RAM and 4000mAh Battery

Oppo Reno 2 is all set to make its entry into the crowded Indian smartphone market on August 28. Ahead...