Telcos should pay price for any deficiency in services: Arvind Kumar, Advisor, TRAI

The Telecom Regulatory Authority of India (TRAI) will soon file its reply on a plea challenging its regulation of compensating consumers for call drops. “We will defend the order in the interest of the consumers…if there is any deficiency in service, the telcos are liable to pay compensation for that,” said Arvind Kumar, Advisor (Network, Spectrum , license), TRAI.

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The Delhi High Court has issued a notice to the regulator for mandating all telcos to pay compensation to consumers for any call drop. It has sought response from TRAI on this and will hear the matter on December 22. A bench of Chief Justice G Rohini and Justice Jayant Nath have issued notice to the TRAI on a plea moved by COAI, which termed the order as mutually contradictory and destructive.

In October, the regulator had ordered all telecom operators to pay a compensation of Rs1 per call dropped from January 1, with a maximum cap of Rs3 per day per subscriber. As the telecom department supported the regulator’s view, the industry has since alleged that the regulator had overstepped its powers

“They provide, among other things, for a call drop parameter of 2 per cent and prescribe financial disincentives for failing to meet the benchmark,” a statement issued by COAI said.

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6 Comments on "Telcos should pay price for any deficiency in services: Arvind Kumar, Advisor, TRAI"

 

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s Vijayan Nair
December 17, 2015 7:04 pm 7:04 PM

RIGHT DECISION BY TRAI AND DOT. NOWADAYS MOST OF THE OPERATORS ARE GIVING MOBILE CONNECTIONS EVEN WITHOUT HAVING ADEQUATE INFRASTRUCTURE AND CHEATING THE CUSTOMERS. THIS IS PREVALENT IN ALL PRIVATE MOBILE OPERATORS. NOW THEY WILL HAVE TO AUGMENT THEIR INFRASTUCTURE FAILING WHICH THEY HAVE TO COMPENSATE THE CUSTOMER. THE DICISION OF TRAI WILL HAVE TO BE IMPLEMENTED AT ANY COST.

MADHAN KUMAR
December 16, 2015 1:34 am 1:34 AM

Telecom companies should compensate us if they are providing disgusting service,I support TRAI cmnts!

Vilas
December 17, 2015 12:31 am 12:31 AM

Now a days I am getting too many call drops on Idea network Maharashtra. Is any one facing the issue.

not-apptard
December 16, 2015 12:12 am 12:12 AM

benchmark shouldn’t be compromised.. TRAI is taking right step to penalize the culprits of telecom sector

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