Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks


Telecom operators across India have begun implementing emergency protocols to ensure uninterrupted connectivity, particularly to Emergency Operations Centres (EOCs) at state and district levels, following fresh directives issued by the Ministry of Communications.
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Emergency SOPs Activated
In a letter dated May 7, the ministry invoked the Standard Operating Procedures (SOP) 2020 for telecom services in disaster situations, instructing all licensed telecom service providers to bolster network resilience and enhance coordination mechanisms. The directive places special emphasis on maintaining full operational status of all base transceiver station (BTS) towers located within 100 km of international borders, according to multiple reports, including Moneycontrol and ETTelecom, which cited access to the memo.
Executives from private telecom companies confirmed that disaster-readiness measures are already underway. “All systems are in place and SOPs are being followed since the directive came from the ministry,” said one executive, as reported. Another added that coordination between operators and authorities, particularly in sensitive border districts, has been swift and continuous.
Border-Area Connectivity Gets Top Priority
A senior official from the Department of Telecommunications (DoT) reportedly stated that all service providers have been asked to remain vigilant and fully prepared. The ministry’s disaster management division has also asked telcos to maintain seamless network continuity nationwide and to regularly update their inventories of critical telecom infrastructure, especially in border areas.