Tata Sky to deploy speech recognition technology to improve customer experience

By December 29th, 2014 AT 6:18 PM

Tata Sky has partnered with Nuance Communications for its speech recognition technology which will be deployed in all Tata Sky contact centres. With this technology, customers calling into the contact centre can speak naturally, in English, Hindi and 10 additional Indian languages, to resolve their questions or be routed to the appropriate customer service representative.

TATA-sky-uhd

“We wanted to provide our customers with a convenient experience that provided them with the service they desired quickly and eliminated the need to wait for an agent. We looked to Nuance’s speech and language solutions because of Nuance’s ability to service our customers in English, Hindi and 10 additional Indian languages as well as the robustness of the solution in terms of handling calls quickly and efficiently,” said Tata Sky CEO & managing director Harit Nagpal .

“Tata Sky’s IVR speech implementation has given them a real advantage when it comes to servicing their customers, setting them apart from the competition,” said Nuance general manager, India & ASEAN Sunny Rao.

“Speech recognition allows customers to have an experience that exceeds expectations. Customers can now receive service how and when they want, by choosing their preferred language and speaking conversationally,” concluded Rao.

Tata Sky has a widespread network, providing over 270+ channels and interactive services Pan India. Previously, customers calling into the contact centre would have to navigate through lengthy menu prompts to be routed to the appropriate agent to handle their question, causing unnecessarily long call times.

4
Leave a Reply

avatar
Photo and Image Files
 
 
 
3 Comment threads
1 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
3 Comment authors
LibindasWangsuk DapruDUANE Recent comment authors
newest oldest most voted
Libindas
Libindas

Using Tata sky worst experience. Service stopped half an month no-response from support.

DUANE
DUANE

Its so strange… 15 hours after the post and only 1 comment (mine)
Do TT READERS have a phobia against non-mobile articles?

Recent Posts

7 Million Tata Sky Subscribers to Notice Reduction in Channel Pack Prices

Tata Sky, the biggest DTH operator in India is getting cheaper. But the thing is, not everyone will benefit out...

Reliance Jio Launches Rs 2,599 Annual Plan With 740GB Data and Disney+ Hotstar VIP Subscription

After teasing it for more than three days, Reliance Jio has finally announced new prepaid plans bundled with Disney+ Hotstar...

Things to Note Before Switching to a New Broadband Plan

Sometimes your current broadband plan does not fulfil the need for which you set-up a broadband connection. The reasons can...