Reliance Communications Outsourced Managed Services in Northern and Western states to Ericsson for USD 1 billion

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Reliance Communications Limited today signed a eight-year full-scope managed services agreement with Ericsson for USD 1 billion to operate and manage the wireline and wireless networks for Northern and Western states of India which will cover 100,000 km of fiber and mobile infrastructure in 11 telecom circles, across North and West of India including Delhi and Mumbai.

Reliance Communications Ericsson Deal




As per the contract, Ericsson will manage the day to day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks. This agreement is aimed to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.

This is one of the first converged wireless and wireline managed services contract in India, and one of only a handful in the world. Ericsson will streamline Reliance Communication’s operations by bringing all aspects of Fiber, Tower Operations, Wireless Networks and Wireline Access networks to RCOM’s wireless and Global Enterprise Business, across differentiated product lines. Ericsson will also drive a modernization of the tools, processes and best practices that are applied across the business resulting in operational efficiencies by managing cost through consolidation.

This agreement with Ericsson will be driven by defined Service Level Agreement governance. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.

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