Peru Mandates Compensation for Fixed Internet Service Outages

Peru’s telecommunications regulator, OSIPTEL, has confirmed that all internet service providers (ISPs) must provide financial compensation to users affected by outages in their fixed internet service. This additional compensation is in addition to the standard refund. In a decision published in the official gazette El Peruano, the regulator stated that the compensation will be equivalent to up to four times the value of the refund, as established by the Supervisory Body of Private Investment in Telecommunications (OSIPTEL).

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Variable Compensation

According to the official statement, the compensation amount will vary depending on the duration of the service interruption. Users affected by service interruptions attributed to the service provider will receive not only a refund for the interrupted period but also financial compensation of up to four times the refund’s value.

Encouraging Accountability

“This measure will enable the internalisation of the impact suffered by subscribers due to service interruptions. As a result, operating companies will have greater incentives to minimise such interruptions and to promptly and adequately address their users when service outages occur,” explained OSIPTEL.

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The regulator stated that this rule applies to events that have occurred from August 3, 2023, guaranteeing users access to uninterrupted and high-quality telecommunications services. This regulation represents a significant step in ensuring that users in Peru receive continuous and high-quality public telecommunications services.