MNP reports show that Quality of service is scoring good customers rather than the low tariffs and offers

The battle between the Telecos has heated up ever since the TRAI announced the MNP facility couple of years ago which let the customer’s port to other operators if they are not satisfied with the tariffs or the service of the Telecom operators. This year around it is Idea which has triumphantly gained a whopping 95 lakh customers till the June 2014 timeframe.

The report shared by Telecom Minister Ravi Shanker Prasad showed that Idea is the biggest gainer in this Telecom Warfare via MNP reports Financial Express.

Customer might opt out from a network owing to several reasons with connectivity and quality of service being one of them. RCom is slipping down the ranks as it lost a total of 1.4crore customers and an addition of only 79.4 lakh customers which translates into a deficit of 61.5lakh customers till June 2014.

The top Telcos like Idea, Vodafone and Airtel have been gaining a good momentum with the customer increase ticking the positive mark. This is due to the fact that they have better connectivity and good network spread across the country.

MNP

Vodafone lost customers in access of 1.96 Crore whilst gaining a whopping 2.71 Crore subscribers. Airtel had gained an additional 36.35 customers. BSNL as expected witnessed a net loss of 15.54 lakh and Aircel stood at 23.16 lakh.

If we try to put on our thinking cap and deduce the facts beyond the numbers it is pretty evident that folks with better network reach and quality suffice the competition even as the smaller players like Aircel are trying to entice the customers with tempting offers and dead cheap call rates.

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21 Comments on "MNP reports show that Quality of service is scoring good customers rather than the low tariffs and offers"

 

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Tonpe Vijay
August 15, 2014 5:11 pm 5:11 PM

reliance has many plans but they don’t promote mnp as idea and vodafone do.two years ago i went to reliance store for mnp they told me that they don’t have mnp sim so come after a week. so i went to vodafone store and ported my bsnl to vodafone.

Anish
August 17, 2014 12:37 am 12:37 AM

The same reply I got when I went to BSNL and Aircel Store for MNP of my Docomo number. Hence ported out to Vodafone.

SS
August 15, 2014 11:29 am 11:29 AM

As expected! Idea has the best management and that has translated into success for the company. They boast (and have) the best 3g network among all players and speeds are perfect too. Airtel and vodafone are also going very good even when you see they provide the costliest tariffs.

Well, surprising to see uninor, the fastest growing telco being excluded from the list. As someone said here, its not a complete analysis but half baked report. Maybe, our new writer needs to develop some more skills and bring analysis like Srikapardhi.

S Gopal
August 15, 2014 4:48 am 4:48 AM

Spot on analysis. Quality of service is the determinant to opting for certain service providers. It is quiteunderstandable why Idea is gaining ground while BSNL and RCom for their obivious respective reasons are losing customers.

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