DoT Partners with RPF to Recover Lost and Stolen Mobile Phones on Trains

The Department of Telecommunications (DoT) has partnered with the Railway Protection Force (RPF) under the Ministry of Railways to facilitate the recovery of lost and stolen mobile phones in trains. The initiative integrates the Rail Madad app with DoT’s Sanchar Saathi platform, allowing passengers to report missing mobile devices. The Rail Madad app is a mobile application developed by Indian Railways to assist passengers in addressing and resolving their complaints or grievances during their train journeys.

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Integration of Rail Madad with Sanchar Saathi

Under this collaboration, complaints registered on the Rail Madad app will be directly imported to the Sanchar Saathi portal to block the stolen device and initiating recovery efforts. According to the Ministry, the onboarding of 17 RPF zones and over 70 divisions of RPF onto the Sanchar Saathi portal has begun, ensuring coverage across India’s railway network.

“Mobile Phones constitute a major portion of items lost or misplaced by passengers in trains and at stations. DoT and RPF will work in collaboration for tracing and recovering lost/stolen mobile phones of train passengers. The Rail Madad app is now being interfaced with the DoT’s Sanchar Saathi platform,” the Ministry of Communications said in a statement on Thursday.

Key Statements from Officials

A training session was conducted for over 250 RPF officers and DoT’s LSA field units, familiarising them with the Sanchar Saathi portal and its mobile safety features. Speaking at the event, Neeraj Mittal, Secretary (Telecom), emphasised the role of technology in crime prevention.