The CyberMedia Research group, which regularly conducts the Mobile Industry Consumer Insight (MICI) survey to capture the consumer aspirations, preferences, challenges, and dislikes around smartphone brands. These large-format surveys provide a compelling picture of the changing dynamics of the Indian Smartphone Market.
The latest edition of the MICI focused on premium smartphones, with a clear intent to capture consumer perspectives on the key factors that they consider in a smartphone while upgrading. In addition, the study aimed at understanding the most preferred smartphone for the quality of service, and best after sales service. Lastly, the study focused on determining the brand imagery that consumers associate with their smartphone brands.
According to Prabhu Ram, Head – Industry Intelligence Group, CMR, “As per the latest CMR MICI Survey findings, one interesting trend that stands out is that while Apple and Samsung dominate, a brand like OnePlus is securing a healthy mindshare amongst Indian smartphone consumers. The MICI survey findings indicate that OnePlus is scoring high on various parameters, commanding a very high loyalty amongst its users, emerging as a highly recommended brand with a high resale value.”
Here is a snapshot of the major findings from the latest MICI:
Type of Premium Smartphone Customers
The premium smartphone segment comprises of three distinct types of customers:
- Explorers: 34% customers who follow technology trends very closely and are always among the first to adopt the latest technology.
- Followers: 24% of the customers are followers, who are keen to purchase new smartphones, provided it is already popular among other people.
- Passive Viewers: 42% of the customers are passive, who just follow technology trends, rather than actually purchasing the latest technology before most people.
• Key Factors Considered for Smartphone Purchase
Top five factors considered while selecting any smartphone brand are as follows
• Latest OS (89%)
• RAM (85%)
• Battery life (80%)
• Networking Technology (77%)
• Camera Quality (75%)
• Smartphone Buying Behavior: Online Buyers likely to increase
Around one-fourth of the users have bought their smartphone online. As per the MICI findings, there is likely to be a 17 % increase in the number of online buyers in future.
Triggers for buying online include the attractive discounts and schemes (93%), followed by the variety of products and brand choices available (90%). As per the MICI findings, one of the main barriers for consumers not going for online purchase includes the inability to ‘touch and feel’ (87%), and ‘the lack of immediate gratification’ (80%).
• Preferred Brand for Smartphone Upgrade
The preferred smartphone brand for future purchase continues to be Apple. Amongst Apple users, the MICI survey findings reaffirm that current Apple users have the maximum brand loyalty.
• Brand Imagery associated with Premium Smartphones
“The smartphone has moved beyond being a simple communication tool, and is perceived by consumers as a natural extension of their lifestyle. Today’s pioneers, followers and even passive viewers, go beyond product reviews and deliberations around not just product features, but consider the smartphone connect with the lifestyle, akin to a lifestyle category product,” Prabhu added.
• Highest Recommended Smartphone Brand
As per the MICI findings, OnePlus is ranked first with customers regarding it as the “highest recommended brand”.
Trust and Desirability
Consumers repose trust and desirability on smartphones based on their previous association with a brand, or on their affinity based on brand visibility. Among premium smartphones, HTC ranks first, followed by OnePlus at the second position when it comes to “trust and desirability”.
• Most Innovative Brand
New technological innovations always excite the discerning Indian customer. Google is regarded as having the “highest level of innovation”.
• Smartphone Brand Visibility: The maximum recall is observed for Oppo across almost all the media platforms.
• Resale Value: When it comes to “resale value”, the OnePlus brand scores the highest, ranking first, amongst consumers.
• Brand Satisfaction Amongst OnePlus customers, the brand has got the highest satisfaction scores in terms of:
Quality of the Phone: 100% of OnePlus customers are satisfied.
Availability of Spare Parts: 96% of the OnePlus customers are satisfied with the availability of the spare parts.
The speed of Problem Resolution: 90% of the OnePlus customers are satisfied with problem resolution.
• Usage Patterns for Premium Smartphones
Smartphone users perform a variety of activities on their smartphone. Topping the list is Social networking (98%), followed by listening to music (88%), watching the video (83%), gaming (74%), and, taking photos (68%). Beyond entertainment, the smartphone is used for net banking (40%), online shopping (29%), and in navigating traffic (34%).