Idea Cellular is Now Offering ‘Idea Chat’ Customer Support from Idea Self Care Portal

By April 12th, 2017 AT 9:59 PM

Idea Cellular is now providing customer support right from the website itself. The company has updated its SelfCare portal with a new feature called as ‘Idea Chat,’ with which users can directly interact with customer support executive and can get their questions clarified or raise requests.

idea-cellular-roaming

With the Idea SelfCare portal, customers can manage their account with various features. With this addition, Idea is looking to provide customer support right from the website itself, removing the fuss for users to contact customer care and wait in the queue till executive pickups the call.

Furthermore, you can track your postpaid account usage like data usage and Unbilled usage. Also, you can check out the notifications sent out by Idea to you from the SelfCare portal itself.

For now, after logging into your self care account, you can see a new ‘Chat With Us’ feature. On Clicking that, a new browser tab will be opened, which will connect you to an Idea customer care executive.

IdeaChat

Nevertheless, when compared the SelfCare portal Idea with that of Bharti Airtel, Idea is ahead after the latest move. But, Airtel has a way better explanation of your account usage. For example, Airtel gives you correct data usage along with per day usage of the previous/ongoing billing cycle. The same applies to voice calling, and the number of SMSes sent as well.

Vodafone also has its selfcare portal for postpaid users, but it lacks a lot of features when compared to the Airtel and Idea portals. All said, with this move, Idea is looking to dominate the customer support segment. Expect Airtel and Vodafone to integrate the same feature into their selfcare portals in the near future.

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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divyalalitKaushikAirtel LoverTruthBeckons Recent comment authors
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divya
divya

why net of idea is very down and while trying to call from that no engange tone comes

Kaushik
Kaushik

Rcom and docomo have been running chat portals for years now, and it makes the news for idea?
Rcom has the instacare app which shows you everything you need and gives chat on Android.

TruthBeckons
TruthBeckons

Yes, infact chat portal for RCom and Docomo are way better than their phone support with regards to user experience and satisfaction.

Kaushik
Kaushik

Tata Docomo has the BEST chat support. RCom, not so much as they are often not fully updated. With RCom, the best avenue for me has always been email.

Airtel Lover
Airtel Lover

Idea support may be good, but they are very rude occasionally.
RCom and Tata DoCoMo have been providing the same for ages. They should merge soon.

lalit
lalit

Docomo is quite since a long time,,, left out.

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