Idea Cellular is Now Offering ‘Idea Chat’ Customer Support from Idea Self Care Portal

By April 12th, 2017 AT 9:59 PM

Idea Cellular is now providing customer support right from the website itself. The company has updated its SelfCare portal with a new feature called as ‘Idea Chat,’ with which users can directly interact with customer support executive and can get their questions clarified or raise requests.

idea-cellular-roaming

With the Idea SelfCare portal, customers can manage their account with various features. With this addition, Idea is looking to provide customer support right from the website itself, removing the fuss for users to contact customer care and wait in the queue till executive pickups the call.

Furthermore, you can track your postpaid account usage like data usage and Unbilled usage. Also, you can check out the notifications sent out by Idea to you from the SelfCare portal itself.

For now, after logging into your self care account, you can see a new ‘Chat With Us’ feature. On Clicking that, a new browser tab will be opened, which will connect you to an Idea customer care executive.

IdeaChat

Nevertheless, when compared the SelfCare portal Idea with that of Bharti Airtel, Idea is ahead after the latest move. But, Airtel has a way better explanation of your account usage. For example, Airtel gives you correct data usage along with per day usage of the previous/ongoing billing cycle. The same applies to voice calling, and the number of SMSes sent as well.

Vodafone also has its selfcare portal for postpaid users, but it lacks a lot of features when compared to the Airtel and Idea portals. All said, with this move, Idea is looking to dominate the customer support segment. Expect Airtel and Vodafone to integrate the same feature into their selfcare portals in the near future.

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

8
Leave a Reply

avatar
Photo and Image Files
 
 
 
3 Comment threads
5 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
6 Comment authors
karthikdivyalalitKaushikAirtel Lover Recent comment authors
newest oldest most voted
karthik
karthik

all are you people try to use idea its a best network for fighting they wont solve customers issue but monthly rental have to pay what ever happend

Operator
idea
divya
divya

why net of idea is very down and while trying to call from that no engange tone comes

karthik
karthik

because its having network issue in idea you can manage only no other option

Recent Posts

Will Airtel Digital TV and Dish TV Merger Challenge the Position of Reliance Jio GigaTV?

After the introduction of the revamped tariff regime, the DTH industry has become competitive too. Similar to the telecom industry,...

Which DTH Operator is the Better Option for Consumers Right Now?

After the new Trai mandate came into effect, customers are confused about which operator they should choose. Every DTH operator...

Reliance Jio GigaFiber Trials Reach Final Stages, ARPU of the Telco Falls to Rs 122 During Q1 FY20

Reliance Jio Infocomm, which is now the second-largest telecom operator in India, today posted its results of Q1 FY20. During...