Hathway Digital, Den Networks and Four Other Players Violated Several Rules Related to New Tariff Regime: Trai

According to a new report, Cable TV operators are not allowing subscribers to choose channel packs under the new Trai tariff regime which became fully effective on April 1

Highlights
  • Cable TV operators are not providing bill receipt to the subscribers
  • Even after taking monthly bill, Hathway is not delivering pay channels to the subscribers

Sector regulator, Trai, has revealed that six Cable TV operators including the popular ones like Hathway Digital, GTPL Hathway, Siti Networks, Den Networks and others have violated several rules regarding the new tariff regime which fully became effective on April 1. The other two players on the list are Fastway Transmissions Private Limited and IndusInd Media and Communications Ltd (IMCL). According to a PTI report, the Trai has asked the six Cable TV operators to ensure compliance within five days from Tuesday (April 16). Going by the report, the said Cable TV subscribers of these six operators are unable to exercise their choices till date which is underwhelming.

Six Cable TV Operators Come Under Trai Radar for Violating Rules

The Telecom Regulatory Authority of India (Trai) found that GTPL Hathway, Siti Networks, Fastway Transmissions Private Ltd, Den Networks, and IMCL are forcing channels and package schemes to the consumers, and subscribers are not able to exercise their choice till date.

Trai has unveiled the new tariff order and regulatory regime for the broadcast and cable sector to facilitate consumers to opt for channels they wish to view and pay only for them. The rule has been effective since February 1. It had said every channel should be offered a la carte, with a transparent display of rates on electronic programme guide.

The regulator also clarified that DTH and cable operators could not force consumers to go in for only predefined packages or bouquets. Recently, it was said that Cable TV operators are adding service charges to the subscribers.

Cable TV Operators Not Providing Bill Receipt to the Subscribers

Trai said it has received consumers’ complaint that GTPL Hathway, Siti Networks, Fastway Transmissions Private Ltd and Den Networks are not providing bill receipt of the payment made in printed form to the consumers.

In the case of Hathway Digital, Trai found that it is offering a bouquet of TV channels which contain both free-to-air and pay channels. It found that Hathway Digital has disconnected pay channels of customers who have paid the advance amount for one year without their consent and only showing them FTA channels.

Also, Hathway Digital subscribers are unable to re-exercise their choice through the website or toll-free number of the company. IMCL subscribers complaint to Trai that the firm is overcharging the subscribers in the name of service charges.

The regulator issued the direction after inspecting consumer premises and verifying complaints. Trai asked all the six firms to “report compliance as per the new regulatory framework within five days from the date of issue of this direction”.

Having said that, it will be interesting to see how these Cable TV operators will reflect back to Trai on this regard. But surely, several Cable TV users are suffering and are making migration to DTH operators, as we reported earlier.

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Chakri is a go-to guy for your next smartphone recommendation. Back in his engineering days, he used to play with smartphones by installing custom ROMs and that passion got him into the tech industry. He still goes nuts about a smartphone knocking his door for review. Currently managing everything at Telecom Talk, Chakri is trying to master PUBG Mobile in his free time.

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Manish SethAmit Kr. Dasabhay bhiseyAbhisek Agarwalla Recent comment authors
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Manish Seth
Manish Seth

How to lodge complaint with TRAI. Cable operators are harassing consumers forcing to opt for predefined packages made by them and charging extra non transparently. I am yet to meet a customer whose monthly cable bill has remained same or gone down. In all cases, it has increased. This needs strict intervention by TRAI.

City
Ahmedabad
Operator
GTPL
DTH
Cable
Amit Kr. Das
Amit Kr. Das

Cable ko bye bolo, aur DTH ko hi bolo. Ye cable wale bohot discrimination aur nakhre karte hain. Ab inki watt lagegi.

City
Kolkata
Operator
Vodafone
DTH
Dish Tv, Hathway

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