Embracing and Deploying Open Networks: The Key to Taming Digital Disruption in 2021

Open Networks

The 2011 volcanic eruptions in Iceland led to a complete shutdown of travel across Europe for an entire week. But it was hardly a barrier. The entire world witnessed the fiery yet majestic scenes as drones relayed real-time images which sent viewers into a tizzy. On the other hand, KLM Airlines resorted to Twitter to communicate with customers as call centres were unable to take the heightened load. Post-crisis, the company returned to usual ways of business operations. But six months later, the CEO realized how efficiently they had adapted to the crisis and learned new ways of communicating that offered much value. The company then decided to invest in Twitter as a part of customer service and leveraged the platform for much more. In both of these examples, more data, more ubiquitous data, and faster data is created, which is delivered by more modern, more capable networks. In today’s environment, the response to the pandemic is telling the same story of data ubiquity and digital preparedness, at our businesses, in our own homes and within our communities.

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Digital Preparedness Plays an Important Role During Extreme Disruption

Response to the pandemic has sped up the adoption of digital technology and adoption of advanced networks by several years, and many of these changes are here to stay for long.

2020 witnessed the boom of mobile apps for COVID-19 and the adoption of technologies like AI/ML and Big Data for contact tracing and remote patient care. In their efforts to contain the spread of the pandemic, countries have deployed digital technologies to facilitate planning, surveillance, testing, contact tracing, quarantine, and clinical management. This has flattened their COVID-19 incidence curves and maintained low mortality rates. In 2021, service providers will implement leading innovations, such as IoT, augmented reality, and stringent data security measures, in telehealth solutions.