Customers Can Re-Verify Their Mobile Number Online From January 1, 2018: DoT

If you’re following the saga of re-verifying your mobile number closely, you should be now wondering why the three newly approved methods aren’t yet implemented. Well, you’re not the only wondering as telecom operators have delayed the implementation of the new methods- OTP generated through SMS, IVRS, and telecom operators mobile apps.

• Make Telecom Talk My Trusted Source
• 
• 

With the newly introduced methods, every customer thought of re-verifying the mobile number online itself. However, mobile phone users will now have to wait until January 1, 2018, for the re-verification of mobile numbers online through Aadhaar. Until then, customers have to visit the operator’s retail outlets to get the verification done.

The Department of Telecommunications (DoT) on Friday said that the foreign nationals who do not have an Aadhaar should be able to re-verify their mobile number by submitting their passport at the nearest retail outlet.

The DoT has urged telecom operators to implement an online method on their websites for removing the hassle for NRIs (Non-Resident Indians) and senior citizens above 70 years or physically challenged people. DoT has asked the telecom operators to set up an online customer acquisition form (CAF) to get the re-verification done.

“The licensee must ensure that the above-mentioned category of subscribers shall be able to re-verify their mobile connections through these alternative methods by January 1, 2018,” the DoT said in a notice on Friday.

Customers with a mobile number registered with Aadhaar can make a call to 14546 as an IVRS helpline to get an OTP, which needs to be entered to re-verify the mobile number.