Customer Speaks: Is Uninor Misleading Subscribers On Deactivation Of VAS ?

By June 20th, 2011 AT 5:13 PM

One of our team mate Srikapardhi who hails from Andhra Pradesh is facing issue with Value added services of Uninor which is one of the fastest growing operators in India and he has shared his experience with us.

If you remember Uninor launched its My Music service around 7 months back under Value Added Services.

Though VAS Services provide entertainment to the customer, it is the responsibility of the Operator to check if the Activation and Deactivation procedures go smooth without any mislead for the benefit of the customer.

But what if anything goes wrong with the procedure? The customer is the one who is indirectly affected with deduction of Monthly Rental. Srikapardhi is facing a similar kind of situation from 2 months and now he has decided to pen down his experiences with our readers.

1) Activated “My Music” Services through USSD

2) I did not like the service, called the CC people and enquired about Deactivation. They Suggested you already paid for service would you mind deactivating next month?

3) I accepted and enquired about SMS to be sent for Deactivation.

As informed I have to send DCT MM to 522222. So done with it, but received response in a very different way.

1)Activated “My Music” Services through USSD

2)I did not like the service, called the CC people and enquired about Deactivation. They Suggested you already paid for service would you mind deactivating next month?

3)I accepted and enquired about SMS to be sent for Deactivation.

As informed I have to send DCT MM to 522222. So done with it, but received response in a very different way.

4)Service got activated successfully even for the second month with 30Rs Deduction from Main
balance.

5) So, I decided to deactivate it immediately even if I paid for the service and called to CC ppl.This time I called twice to make a clear clarification, but received 2 types of deactivation Procedures. One is same as previous and the other is to call 522222 and select an option for Deactivation. Both failed even this time too.

To my Notice I found that the CC ppl are themselves confused with My Music service and Music Unlimited service.

6) So I decided not to keep my balance above 30 this time. After a long wait of low balance I made a recharge of Rs 30 in which I used some balance and left 17Rs.

7) On 18/6/2011 I suddenly received an sms and the conversation went like this.

To my surprise I wonder why I received a message for MUSIC UNLIMITED Deactivation service, if I sent a request for Deactivation of MY MUSIC Service. I also tried a different Keyword as seen from Screen shots to deactivate for which it did not work out. I have already saved 52555 is my contacts as Uninor My Music, you can clearly see from the pic.

Finally now again My Music Service is Activated successfully for the 3 time with 15 days of validity by deducting 15Rs from the available Balance of 17Rs and now I’m left with 2.02Rs .Seems like Operators are squeezing Money like anything from the customers with no proper service Management.

I’m dumb struck, is this is the Kind of service they provide for VAS Deactivations?

I myself was not able to deactivate a VAS, what about people who do not know what is VAS itself?

We receive a lot messages for activation of services, why don’t these Telecos send sms for deactivation of services in a proper way for Customers Benefit?

We hope at least by reading this post, even one telecom may change the way in which VAS Activations and Deactivations Takes place.

Would you be interested in sharing similar kind of experience with TT readers ? Have you faced any similar issue with your favorite operator Email it to us with proper proofs we will review and publish the same in TT.

TT Desk is handled by TelecomTalk staff writers covering breaking news, live events and more from the world of telecom and technology.

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