One of our team mate Srikapardhi who hails from Andhra Pradesh is facing issue with Value added services of Uninor which is one of the fastest growing operators in India and he has shared his experience with us.

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If you remember Uninor launched its My Music service around 7 months back under Value Added Services.

Though VAS Services provide entertainment to the customer, it is the responsibility of the Operator to check if the Activation and Deactivation procedures go smooth without any mislead for the benefit of the customer.

But what if anything goes wrong with the procedure? The customer is the one who is indirectly affected with deduction of Monthly Rental. Srikapardhi is facing a similar kind of situation from 2 months and now he has decided to pen down his experiences with our readers.

1) Activated “My Music” Services through USSD

2) I did not like the service, called the CC people and enquired about Deactivation. They Suggested you already paid for service would you mind deactivating next month?

3) I accepted and enquired about SMS to be sent for Deactivation.

As informed I have to send DCT MM to 522222. So done with it, but received response in a very different way.

1)Activated “My Music” Services through USSD

2)I did not like the service, called the CC people and enquired about Deactivation. They Suggested you already paid for service would you mind deactivating next month?

3)I accepted and enquired about SMS to be sent for Deactivation.

As informed I have to send DCT MM to 522222. So done with it, but received response in a very different way.

4)Service got activated successfully even for the second month with 30Rs Deduction from Main
balance.

5) So, I decided to deactivate it immediately even if I paid for the service and called to CC ppl.This time I called twice to make a clear clarification, but received 2 types of deactivation Procedures. One is same as previous and the other is to call 522222 and select an option for Deactivation. Both failed even this time too.