Comviva and AWS Partner to Offer Cloud-First, AI-Driven Solutions for Telecom Providers

Customer experience and data monetisation solutions provider Comviva and Amazon’s cloud unit, Amazon Web Services (AWS), announced a partnership on Monday to offer a next-generation software-as-a-service (SaaS) model to Communication Service Providers (CSPs). AWS will enable Comviva to build a cloud-first, artificial intelligence (AI)-driven strategy to achieve faster time to market and drive non-linear revenue growth, the company said.

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SaaS Model for Communication Service Providers

Built on AWS, Comviva will offer CSPs next-generation software products and platforms through a SaaS model. Both companies are also collaborating in areas such as product modernisation, competency development, culture transformation, business growth, and generative AI enablement.

“Cloud solutions offer telecom operators a distinct advantage in trying new strategies and business models that can help them determine the best route for delivering business value,” said Rajesh Chandiramani, Chief Executive Officer at Comviva. “By combining our expertise in customer experience and data monetisation with AWS’s unparalleled capabilities in SaaS and AI, we are poised to reduce risks, optimise costs and drive unprecedented value for our clients globally.”

Expanding Developer Productivity

Comviva’s core platforms across DigiTech, MarTech, RevTech and FinTech are set to leverage Amazon Bedrock to improve product experiences with AI and GenAI-driven use cases tailored to its customers.

This integration extends to Comviva’s service management platform, empowering service desk agents with AI-powered operations for faster and more efficient service resolution. Additionally, Amazon Q, a GenAI-powered assistant, is also being explored to boost developer productivity and embed AI across development environments.

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Digital Transformation

V G Sundar Ram, Head of Business Development, AWS India and South Asia, said, “This association aligns with our commitment to helping organisations accelerate their digital transformation journeys by providing scalable, secure, and innovative technology solutions.”

Comviva is also focused on upskilling its workforce on AWS technologies, with over 2,000 employees being trained and certified in areas such as modernisation, digital skills and technology tools.