COAI opposes penalty for call drops, says it will not solve the issue

By September 23rd, 2015 AT 10:13 AM

In another interesting twist to call drop issue, the Cellular Operators Association of India (COAI) has written to the Telecom Regulatory Authority of India (TRAI) opposing moves to make penalty mandatory for call drops. Instead COAI sought more consultation and alignment of multiple stakeholders to solve the problem.

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“Compensation to the consumers for call drop is not the correct approach and will not resolve the problem. Multi stakeholder alignment and collaboration is the only way to resolve the matter. TRAI should not make the compensation a mandatory requirement for the operators,” the COAI expressed in its response to the Telecom Regulatory Authority of India’s consultation paper on compensation for call drops.

The consultation paper asked the comments on a proposal to compensate customers on each call drop that occur. The paper also said that the subscribers should not be charged for those calls where call drops occur within five seconds of connecting the line. For calls that drop after five seconds, the customers should not be charged for the last pulse.

Following TRAI’s move, Bharti Airtel recently moved all its prepaid subscribers to pay-per-second plan, so that customers were not charged for full minute in case of call drops. This issue, of the call getting dropped within seconds and the customers are being charged for minutes were raised as complaints by subscribers.

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Madhan KumarSanjit RoysujitAnuradhanasir Recent comment authors
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Madhan Kumar
Madhan Kumar

This Fraud Avoid Looting COAI grp always needs only revenue but not interested in providing compensation if they fail to give gud QOS,our India a total corrupted nation!

Anuradha
Anuradha

All is up by pathetic and ill mentality of profits and this is the only motive of these AVoId. They give money to government to get permission to customers. Indian telecom consumers have worst scenario in this world.

sujit
sujit

for others, like Reliance, tata, uninor and bsnl who as per many are NOT profit minded what qos do they provide?

Madhan Kumar
Madhan Kumar

See as said before,none of the operator’s hav gud QOS Pan India wise,for ex AirTel is gud in your area whereas BSNL is gud in my area.

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