Apart from recharges, bill payments and grievances, the most important objective of a Customer Service Center is to make sure of the availability of SIM cards as it is the basic expectation of a customer from a service center. It is also the minimum responsibility of an operator to ensure … Read More
With maximum growth being recorded by the circles of Jammu & Kashmir, Bihar, and Assam, category `C’ are recording the maximum subscriber growth. However, this subscriber growth is not translating into revenue growth Jammu & Kashmir recorded a subscriber growth of 16% with the number of subscribers increasing from 8.25 … Read More
Traditionally Indian telcos have shied away from venturing in the devices segment. They have hardly ever aped the western model of bundled devices. Predominantly, this is because of extremely low Average Revenue Per User (ARPU), high churn and dominance of pre-paid users. Now the new kid-on-the-block, Reliance Jio seeks to … Read More
Didn’t like the services of your current operator and wanted to avail MNP? Moved to a different state and wanted to avail NMNP? Planning to switch to Vodafone? Interested or want to stick with prepaid? Be prepared, you may end up with some situations like below. 1. Experience with MNP … Read More
Every time an increment in G – from 3G to 4G or even to 5G the common aspect which a consumer expect is speed and quality. Technically and non technically there are many aspects which can differentiate a technology but what matters to end customers is affordability, reliability and finally … Read More
Net Neutrality is the current topic of discussion in India and a lot has been said by different stakeholders in this regard. Off late we have seen different forms of flouting of Net Neutrality be it Facebook tying up with RCom to launch Internet.org or operators launching differential charging packs … Read More
2014 has been a significant year for the Indian Telecom market and it has given reasons both to rejoice and despair to the different stakeholders in the industry. We take a look at how the year was for the customers and the operators and how different regulations have impacted the … Read More
Bharti Airtel, country’s largest mobile operator, is going to enter a challenging phase with Reliance Jio‘s upcoming & much-anticipated commercial launch of 4G services. To make it short, Airtel’s strategy regarding 4G is basically in limbo until Jio launches its services. They are watching Jio’s footprints but thanks to Jio’s … Read More
Two years back the groundbreaking National Telecom Policy 2012 was made which was set to transform telecommunications in India for new digital era. While the government managed to implement some of the recommendations, most of them are still just on paper. One of the key recommendations of the policy was … Read More
OnePlus One, the newly formed company’s first smartphone garnered positive reviews due to its flagship-grade specifications at a mid-range price tag. It was initially launched in 17 countries including China, some European countries, and the US. Following a huge positive response from Indian consumers, the company decided to officially launch itself in the country. … Read More
In a recent update, Google is starting an initiative in India to optimize its search results on mobile devices. This optimization will bring faster Google search on mobiles even on slower internet connection (2G or 1x). Google is serious about this, that’s mainly because Mountainview based company’s majority of revenues … Read More
Few years back TRAI allowed operators to charge for contacting customer care executives at 50p/3min. But on condition that the operator should have a dedicated toll free complaints number 198. While all operators did follow this, but they are limiting number of calls made to 198 per day. So I … Read More
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