Vodafone Store executives misleading customers during MNP/NMNP process ? : Our Experience

Didn’t like the services of your current operator and wanted to avail MNP?  Moved to a different state and wanted to avail NMNP? Planning to switch to Vodafone? Interested or want to stick with prepaid?

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Be prepared, you may end up with some situations like below.

1. Experience with MNP : Delhi, Andrews Ganj

Donor Operator : Airtel DL | Recipient Operator : Vodafone DL | Requested : Prepaid migration

Refusing to port into to prepaid citing reasons – porting to prepaid is not possible but you can port into postpaid. Just wanted to reiterate/question –where on official statements and regulations is this point mentioned? Why are Vodafone store executives misleading customers and directly or indirectly forcing them to postpaid segment when a customer is not interested? Are the executives trained that way to gain huge postpaid base or is it individual interest ?

2. Experience with NMNP : Bengaluru, Kundalahalli gate

Donor Operator : Idea Cellular AP | Recipient Operator : Vodafone KA | Requested : Prepaid migration

Refusing to port into to prepaid segment citing reasons – National Mobile number portability to Vodafone prepaid at this time is not possible, only to postpaid segment is possible.

Confirmation 1 with the executive : Are you sure that prepaid to prepaid is not possible? Yes, checked with our internal team, they confirmed it’s not possible.

Confirmation 2 with the executive after 2 days : Yes, its not possible at this time, may be prepaid to prepaid porting will be facilitated by Vodafone later.