Call drops come to haunt again; Trai says none of the operators meeting benchmarks

By February 6th, 2016 AT 11:43 AM

The test report released by the Telecom Regulatory Authority of India (Trai) indicates that most of the operators are not adhering to the prescribed benchmarks for call drops and state-run MTNL is the worst performer in Mumbai and Delhi circles.


For Mumbai and Delhi, the route length was increased to 600 Km after taking inputs from the telecom service providers about the additional routes and it was found that MTNL 3G network reported call drop at 15.58 per cent level in Mumbai and 23.65 per cent in Delhi.

The regulator said that none of the telcos showed improvement in call drops in Mumbai, Pune and Bhubaneswar as more than 2 per cent calls on a telecom operator’s network got automatically disconnected.

The drive tests were conducted this time not only for 2G networks, but 3G networks too and the results were conducted to assess the network condition more specifically in terms of Radio Frequency Coverage, Rx Quality, Call setup success rate, call drop rate, blocked call and carrier to interference ration.

In Delhi, Airtel, Vodafone and Idea showed compliance to call drop benchmarks. Trai also pointed out said that CDMA players have achieved the benchmarks prescribed by it in some of the circles. However, in Bhubaneswar, most of the operators failed the tests and maximum call drops were seen on Aircel’s 3G network and on RCom’s 2G CDMA network.

Having over six years of experience in business journalism, Krishna has a knack for writing on telecom and IT. She believes that tryst with technology is the best thing that has ever happened to the mankind. Krishna is a telecom analyst with CMR

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Swami AniruddhaS GopalSiva Recent comment authors
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Swami Aniruddha
Swami Aniruddha

The Report of TRAI is very true as far as MTNL is concerned in Delhi. After a minor improvement in Dec 2015, in Jan 2016 till now the Call drops have started to haunt again. Inside the Rooms just <1 Kms from Tower calls drop from all other networks to MTNL GSM. If one has to Use MTNL GSM to call others then just MTNL GSM To MTNL LL & Vice Versa w/o call drops. MTNL GSM to BSNL GSM is the worst affected. I hope situation improves. I have given a MTNL # for all my Government Schemes like… Read more »

S Gopal
S Gopal

Hope you supplement your analysis with an in-depth coverage of the TRAI Independent Drive Test Report on Call Drops. Call Drops are a major concern for customers and any in-sight into the state of call drops and which operator is making an earnest endeavour to tackle call drops.

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