Call Drop: Telecom Operators may be eluded from the blame of poor service

It looks like Telecom Regulatory Authority of India (TRAI) will free telecom operators from the blame of call drops, citing reasons like radiation fears and local laws, which force them to take down the towers resulting in poor quality, reports Economic Times (ET).

According to the recent Drive Test result released by TRAI, Delhi had lost 523 sites and Mumbai had lost 801 sites in six months due to the fear of people about radiation fear. “How can we blame telecom operators for these? Sealing of one site can affect about four neighboring sites, leading to rising incidence of call drops,” a senior TRAI official told ET.


Further in TRAI’s report, although the regulator said that ‘most telecom operators do not comply with the QoS benchmark for call drops’, it has added another statement that reads, “They failed to achieve the benchmarks due to high block call rate, high drop call rate, low call setup success rate and poor quality’. TRAI found the reason for the call quality deterioration as ‘the inability of telecom operators to proportionately increase the number of telecom towers.’ Such cited reasons are clear indication of TRAI’s take on the issue.

Although TRAI was asked by the Department of Telecommunications (DoT) to devise penalties for the operators on call drops, TRAI is more likely to put up a consultation paper seeking ways to improve the quality of services. Telecom Minister Ravi Shankar Prasad has repeatedly demanded telecom operators to ‘walk extra mile’ to enhance service. The DoT even asked the operators to file the report on the issue by 31 July.

“We are discussing ways the operators can optimize their networks but there is only so much they can do,” the official said ET.

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6 Comments on "Call Drop: Telecom Operators may be eluded from the blame of poor service"


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July 26, 2015 10:55 am 10:55 AM

I think is is both practical and fair… its easy to blame the operator (AVoId or non-AVoId) but when the public prevents a BTS (cellphone tower) from being installed, how can anyone (in their current senses… that excludes NEHA GEORGE) from blaming the Operator ??

S Gopal
July 27, 2015 3:29 pm 3:29 PM
Agreed that people’s concern about installing new BTSes and removing old ones from residential premises could be one of the major reasons, if not the reason for call drops, however, why are mobile companies of India not able to offer devices such as Vodafone Sure Signals to customers in India. In the urban parts of the UK if one resides in the lower ground floor of a town-house you will be bereft of quality signals leading to call drops. Vodafone has fixed this issue without the need to install new BTSes on the roofs of Grade I and Grade II… Read more »
July 26, 2015 10:12 am 10:12 AM

Oh my god the recommendation of the consultation paper will take ages to be implemented in the mean time because of the reasons cited above operators will stop doing any further capital expenditure that means blackout for us in the time to come by, no recourse even NMNP would be of no use so ironically bad the corrupt machinery of india is which requires some brain washing through sweet talks along with a baggage of mahatma gandhi pics.

July 26, 2015 2:12 am 2:12 AM

small cells are not even considered man it only happens in india