BSNL Upgrades Landline and Broadband Billing System

BSNL Upgrades Landline and Broadband Billing SystemIndia’s largest telecommunication service provider Bharat Sanchar Nigam Limited (BSNL) is going to migrate its existing billing system to state-of-art Call Detail Record (CDR) billing system for all of landline and broadband customers.

The first run of the new billing system was done on Calcutta Telephones (BSNL Kolkata), with effect from billing period Nov’11 (Bill dates between 01.12.2011 to 31.12.2011).

Now after the successful migration to new billing system in Kolkata circle, BSNL is going to upgrade the billing system for all circles from March, 2012.

The new billing system will be based on circle/zone wise, and it will contain itemized billing, call details, free calls, meter reading, previous payments, discounts etc. just like private operators do.During this migration procedure there will be some minor and temporary problem with bill payment but BSNL customer care services is well informed and happy to help you.

The Current meter wise billing system is not transparent and has issues like.

1. No. of actual free calls used does not have any information like which type of calls were made, Local Landline, Mobile or STD

2. Chargable calls calculations

4. No details about Landline plan and broadband plan

5. No Call details

6. No Usage/consumption of Broadband data for the month

As per their new CDR system they are saying they are going to rectify the above problems so if this is into action then BSNL will have service and billing system neck to neck with Private operators and this is a win win situation for customer and BSNL.

For more details visit your nearest BSNL Exchange office.Will BSNL CDR billing make system more transparent and user friendly  do share your views by comments.

Inputs : Gaurav Rathod

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28 Comments on "BSNL Upgrades Landline and Broadband Billing System"


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Sanjita Chakrabarti
May 11, 2015 5:43 am 5:43 AM

Dear Sirs,
Would you please tell me how would I know my meter reading after every call or through which toll free number I may get meter reading ?

shirish herwade
October 14, 2014 11:39 am 11:39 AM

My August 2014 month Broadband data Usage/consumption was 1.01 GB( 1040 MB approx). Still I can check that in my mobile in Settings-Data Usage. Out of which 1 GB is free for me. So I should be charged only for extra .01 GB.
But BSNL has charged me approx 600 Rs. more bill for that month. When I asked about that, they are saying that my internet usage was 1660 MB. So either they are making fraud or there’s some problem in their system. Because I don’t think my mobile will be faulty. Another other having same issue?

sudarshan ghosh
January 19, 2013 11:46 am 11:46 AM

panding bill