Bharat Sanchar Nigam Limited (BSNL) is providing free SIM cards from respective circles to pilgrims from different parts of the country at the Kumbh Mela, allowing them to stay connected with family and friends. In case of SIM loss or damage, replacements are readily available at the Mela site, eliminating the need to return to their home state, according to a Ministry of Communications statement on Sunday, February 2, 2025.
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Dedicated Customer Service Center
The state-owned telecom operator has set up a dedicated customer service center in the Mela area, offering on-site assistance and complaint resolution for pilgrims. "BSNL has set up a camp office at Lal Road Sector-2, from where all communication services are being managed," the Ministry of Communications said.
Increased Demand for Communication
"There has been a significant increase in demand for services like fiber connections, leased line connections, and mobile recharges in the Kumbh area. Keeping in mind the convenience of the public, SIM cards from different states have been made available, benefiting not only the pilgrims but also the security forces stationed there," the official release said.
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No Network Disruptions
BSNL's Chief General Manager for the Prayagraj commercial area, B K Singh, mentioned that during Amrit Snans on Makar Sankranti and Mauni Amavasya, the quality of communication services remained intact, and despite heavy crowds, the network did not experience any disruptions.
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BSNL Ensures Uninterrupted Services
To ensure uninterrupted communication services during Mahakumbh 2025, BSNL has activated 90 BTS towers in the Mela area, including 4G and 2G networks. These include 30 BTS (700 MHz 4G band), 30 BTS (2100 MHz band), and 30 BTS (2G-enabled).
According to the Ministry, BSNL has also provided high-speed internet (FTTH), Wi-Fi hotspots, leased lines, webcasting, and bulk SMS services to ensure smooth communication for pilgrims, security personnel, and officials.
