Verizon Leverages AI Tools to Transform Customer Experience
American telecommunications company Verizon has unveiled a suite of GenAI tools aimed at enhancing the customer experience. "In recent months, Verizon has been developing – and deploying – industry-leading, human-assisted GenAI applications to simplify experiences and help make every interaction a positive one," Verizon said in an official release this week. According to the company, these new tools make it simple to do business with Verizon and help reduce the... Read More