Synnefo Partners with Aprecomm to Deliver AI-Powered Integrated Network and CX Solution

Aprecomm and Synnefo Partner for AI-Powered Cloud CX Super-Stack for ISPs
Aprecomm, an AI-powered network intelligence platform provider, has announced a strategic partnership with Synnefo, a supplier of OSS, BSS, and IMS services. This collaboration aims to offer ISPs and Multi-System Operators (MSOs) a unified “super-stack” solution that streamlines CPE management, billing, support, and network performance optimisation, both companies announced on Wednesday.

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Also Read: Aprecomm Partners with Qualcomm to Enhance AI-Powered Wi-Fi Optimisation

Combined SaaS Solution

The combined Software-as-a-Service (SaaS) solution integrates Aprecomm’s quality of experience (QoE) tools with Synnefo’s operations and business support systems (OSS/BSS). Aprecomm said the super-stack enables broadband service providers to transform subscriber management through a unified package that can be deployed instantaneously from the cloud.

“The move combines both companies’ market-leading solutions, enabling Synnefo to offer a customer experience (CX) ‘super-stack’ that brings service providers an integrated and seamless approach for CPE management, subscriber billing, support, and network performance optimisation to save time and money,” the official release said.

“In today’s highly competitive market where there are fewer barriers to churn, providers must move to compete on the actual experience that customers receive,” said Pramod Gummaraj, Founder and CEO of Aprecomm.

“With multiple failure points, such as WiFi interference, and the low latency high-performance needs of intensive applications such as video and gaming, raw speed no longer guarantees customer satisfaction. By combining our solution—including advanced quality of experience measurement, performance optimisation and proactive support tools—with its OSS and BSS, Synnefo can bring all types of communications service providers a low-friction, turnkey solution, enabling them to offer the best customer experience at every touch point.”