Airtel gives away cheap and dysfunctional “Smart Sims”, are you impacted ?

By January 6th, 2015 AT 6:20 PM

Airtel recently tried to solve the sim size problem by offering customers a nano sim card and a smart sim pack which had sim trays of different sizes. This entire package came along with the sim for a nominal charge of Rs.50. Here is my feedback.

IMG_20150105_195652
The original Nano sim that doesn’t fit into the Airtel sim tray.
IMG_20150105_195745
The Nano sized sim card from Airtel

The package looked impressive and I thought that they have been crafted more precisely than the Chinese sim adapters but I was so wrong. I was surprised and taken back by the pathetic fit and finish of the sim trays, and one needed to really push the sim in the adapter.

I took the adapter to the nearest Airtel store (H.S.R Layout, Bangalore) and the store manager tried inserting the sim but even he failed. He also tried inserting it in another adapter but even that didn’t help. As usual the Airtel staff blamed me for not using the adapter properly and asked me to purchase a duplicate micro sim instead, defying the whole purpose of a sim card adapter. The store manager was extremely rude and he stopped paying any attention thereafter.

IMG_20150105_195913
The after market sim tray that accommodates the nano sim perfectly

After this experience I walked into the neighbourhood mobile store and I was promptly handed a Chinese made sim adapter for Rs. 30 and voilà! it sure did fit perfectly in the slot.

I have witnessed the Airtel store managers shooing off the customers and behaving rudely with them, this gives rise to the billion dollar question- Is Airtel no more bothered about customers as they are leading in the market?.

Let us know in the comments below if you have faced something similar with Airtel before.

Mahit Huilgol is a Mechanical Engineering graduate and is a Technology and Automobile aficionado. He ditched the Corporate boardroom wars in the favor for technology battle ground. He is also a foodie by heart and loves both the edible chips and non-edible silicon chips.

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