Ericsson to Integrate AI Agents for Autonomous Network Operations: Report

Swedish telecommunications company Ericsson is reportedly advancing its push to integrate artificial intelligence (AI) into telecom products and services, aiming for fully autonomous network operations. The company has established AI accelerator hubs in North America, Sweden, and India to develop AI-driven solutions for telecom challenges, according to an ET report.

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Also Read: Ericsson Enhances Focus on AI, Gen AI and Network APIs at India R&D Centers

Gen AI Powers Autonomous Network Operations

Chandru Sargor, head of the Global AI Accelerator India team, reportedly highlighted that while initial challenges focused on data and proving AI’s value, the company has now matured its AI capabilities. Ericsson is leveraging generative AI to orchestrate AI agents that can autonomously gather and analyse network data, enabling real-time network reasoning and management.

“The initial struggle was to have the right kind of data, and mostly about proving that AI could add value. But over the last several years, we have moved past that and our focus has been on bringing AI into our products,” said Chandru Sargor, who heads the Global AI Accelerator India team, according to the report.

Also Read: Telecom Sector Can Develop Energy-Efficient Networks Using AI, Says Ericsson CTO: Report

Progress in AI-Driven Network Autonomy

Sargor reportedly added that many traditional AI algorithms are now mature enough to be used commercially in the products. The company plans to achieve AI-driven network autonomy using generative AI next, he said.

“Using generative AI, we can orchestrate a number of AI agents that we have developed using traditional AI technologies. These generative AI agents can then call upon the right agent at the right time to get the right information, build up information about the current state of the network, and then use that to reason about what’s happening in the network,” the executive was quoted as saying in the report, adding that the technology will have a real transformative effect in network operations.