From last couple of days we all became as spectators to experience a unusual change in Indian telecom industry.
Someone hiked their tariffs whereas someone stops its free bundled service like to be paid. Whose to blame! New operators also dared to hiked tariff inspite of poor market share.
In this scenario only one thing seems to e precious that is nothing but customer experience. TRAI already stated that they received maximum no of complaints from biggies like Airtel,Tata ,Reliance & others. Many of ours are tried with tariff hike, poor customer experience, unauthorized vas activation etc. etc.
In case of CDMA segment, players centered their concentration to Data Card business. High end CDMA handset market is lacking because of non availability of OMH RUIM and useless standalone 1X/EVDO plan. And Even 1X/EVDO activation on your existing OMH RUIM may give you terrible experience.
Each one of us may have some kind of problems in the services we are being provided. But sometimes things may not be in your hand today we are going to share a MTS user’s experience,One of our beloved reader, Avishek Ghosh from Midnapur,West Bengal had recently bought a Samsung Galaxy Pop(Model No.SCH i559) CDMA OMH Android handset which is well defined for 1X and EVDO accessing. After that he faced some technical problem regarding 1X/EVDO accessing on is handset and finally got his solution.
Here we are mentioning what exactly he narrates:
I am Avishek Ghosh from West Bengal .My MTS No. is 915355xxxx. Currently I am using Samsung Galaxy Pop CDMA OMH android handset with my existing MTS CDMA connection. At first I was facing problem to transfer my number to OMH RUIM due to unavailability of blank OMH RUIM cards for 9153XXXXXX series from MTS.
Avishek Ghosh
After getting my much awaited OMH sim I was very happy because I thought that from now I would be able to access 1X & EVDO internet service on my Samsung Galaxy Pop, but all of my expectations went in vain when I saw that I was being unable to access internet on my Pop CDMA with MTS OMH sim.
I contacted with MTS Customer Care then n there & able to know that my 1X internet service is activated from their end. But still I am not able to access internet (neither 1X nor EVDO) with my Galaxy Pop. Then I inserted that MTS sim in my other OMH handset Samsung Metro TV (model no.M519) and found that its working i.e. I can access 1X with it.
I tried with other OMH MTS RUIM’s in my Galaxy Pop android handset but none of them working with it rather all therse RUIMs are working with other Samsung handsets. When I was trying to connect any kind of internet activity in my Galaxy Pop with MTS OMH card, the error shows “data connectivity problem. server failed to communicate”. I tried with different manual OMH settings but the problem remains same.
But surprisingly I am able to surf/access internet service in my Samsung Galaxy Pop CDMA handset with Reliance OMH RUIM cards without any flaw. Even after detecting my handset Reliance CDMA also offered me free EVDO access upto 10GB. Sounds good, but still Reliance is not my primary operator and there is no EVDO service from Reliance in my hometown whereas MTS has.
I mailed my issue to their CC, Nodal Officer, Appelate authority of CSD dept. of MTS. Once Mr Jitendra Kumar of MTS visted Midnapur & meet with me & checked my handset. In the mean time I got a call from MTS corporate office,they asked me about my problem & assured me that my problem will solve asap.
After few days MTS activated EVDO service specially in my number but the main problem till remains unsolved. Then MTS requested me to come to Salt Lake, Kolkata(their regional HO of ROB & Kolkata circle).
I went there & got a mentionable warm welcome from them. They checked my handset & RUIM. Then they tried my handset with another EVDO activated RUIM sim card. Wow first time I have seen EVDO is working with their provided SIM in my Galaxy Pop. After some examination with my handset & RUIM they ask me to allow for 1-2 days more to them to solve the problem.
They told me that it was due to some internet provisioning issues from their end & some other critical technical matters. I got many calls from Kolkata head office & Chennai Technical Dept. within next 2 days. At last that problem solved just at the 2nd day as they promised. EVDO started working in my Galaxy Pop with my own OMH RUIM.
Now I am able to access EVDO service on my Pop handset with MTS OMH RUIM without any problem @ Rs 2/MB. Hope they will introduce some internet plans for mobiles both for 1X /EVDO soon as there is no data packs for mobile 1X/EVDO users.
I am really thankful to MTS & MTS’s officials of Kolkata which includes Mr.Alok Tiwari,Mr.Jeetendra Kumar,Mr.Animesh Hati,Mr.Debashis & others .
Thanks to MTS & MTS’s staffs for their effort,co-operation & precious time to solve my problem. I got the greatest possible help from MTS regarding this issue. I am really thankful to MTS and can declared myself as a satisfied customer. Overall, Avishek Ghosh is quite satisfied with MTS and its duty of every operator to make its customer Happy .
Have you ever faced any kind of technical crunch from a operator was they able to help you out on it how was the overall response do let us know via comments.
Like to get featured in Sunday Customer Speak Section do share your experiences with proper proofs attached via Email we would love to cover it .
kishor July 24, 2012 at 12:34 pm
ha ha ,,, very bad network for internet connectivity and executive sell there EVDO equipment and switch off there mobiles.
aditya May 5, 2012 at 8:54 am
ACTVAS HSD is not work plz give any other option to high speed data
K.girish March 27, 2012 at 6:54 pm
I am using galaxy ace duos with mts cdma sim i m facing same problem i want to know how to activate evdo and data packs in my sim and i have omh setting in my mobile and i want to activate data packs for my sim and i want evdo connection asap please help me and i tried tata indicom and tata docomo sim it dint work but docomo worked well but it ended with 500rs negative balance so i m using mts and mts is my old sim please help me
Steve March 4, 2012 at 5:27 pm
iam also facing similar problem.in my mts sim card it shows that i have 2gb gprs bal. but iam unable to connect to internet it connects to internet and within 1sec it diconnects.called up cc but no proper solution..anybody has any idea y this is hapenning?
AMIT DAS February 6, 2012 at 11:11 pm
IT IS SIMPLE TO ACTIVATE EVDO DATA ON MTS OMH AND NORMAL RUIM JUST SEND A SMS (ACTVAS HSD) SEND TO 51230 UR SURVICE ACTIVATE WITHIN 5 MINUTE…ENJAY ALL.
SAJJAD September 15, 2011 at 12:28 am
WHEN MTS GOING TO LAUNCH DATA PLANS FOR MOBILE USERS IN SOUTH??? AS I READ IN TT IT WAS LAUNCHED IN KOLKATA. 98 FOR TWO GB WITH ONE MONTH VALIDITY WITH HIGH SPEED EVDO. AND WHAT DATA PLANS IN THE PLACES WERE MBLAZE IS NOT WORKING BUT MBROWSE IS THERE LIKE DIFFERENCE IN 2G N 3G PLANS?
PALASH PAL September 11, 2011 at 10:10 pm
Avishesk, do u have any update whether mts blocking third party application that required network connection? Because opera mini,bolt browser like application is not working with my samsung sch s239 mpower tv even after recharged with 7.99 but this type of applications are working with reliance omh sim. Avishek do you faced this type of problem with your mobile? Please inform me.
jagjeet September 10, 2011 at 12:27 pm
With respect,
I am using GAlaxy POP with Reliance network. I am not able to open Ruim tool kit option due to that the mobile net charges are more than Rs6/MB.
Is there any soulution for that or any internet package. plz help
Abhinav September 3, 2011 at 11:59 pm
Sir want to know that how to run internet on GALAXY POP Handsets !!!
any CDMA provider provides internet on Handset ???I am using BSNL CDMA !!
Plz suggest any CDMA operator through which i can access internet on my phone !!
Avishek Ghosh August 25, 2011 at 11:58 pm
Rajan ji..
This article is filled with my personal experience with MTS….All the words of this article was from me & all these were my personal views, so pls dont blame TT.Telecom talk is not promoting MTS nor I….TT always tries to give us updates n news from telecom sector n they are doing this job with perfection…
I never said in this article that my problem was resolved within a minute…it tooks time because the technical solution always needs some time….
The best thing of my experience with MTS was that,they gave their great effort n time to solve my issue…i never get this type of best service from any other service provider till now except MTS..so i am happy with them & with their service…i just share those views here….
n i already posted this update on rimweb also….
cva prasad August 24, 2011 at 6:29 pm
Hello
my experience with MTS is very poor and worst ; there is International standard services with MTS; I was used MTS MBLAZE for 4 months never my problem is resolved and they don’t have thing to that providing means of customer service.
Ganesh August 17, 2011 at 5:57 pm
Very pleased to hear such stuff! Hats off to MTS. I will recommend MTS to more of my CDMA friends
krishnendu August 16, 2011 at 11:58 pm
in which email id?
krishnendu August 16, 2011 at 11:52 pm
Keshav Jha August 16, 2011 at 4:34 pm
@sameer
Both Tata and MTS…
Manoj Abhigyan August 15, 2011 at 11:05 pm
Yes. This voucher is applicable for validity expired cards.
Raghu August 15, 2011 at 9:39 pm
@Amit.G
so only improvement in signals in your house and not in other places. u must have complained to Uninor abt that also.
selvam August 15, 2011 at 5:27 pm
@Manoj Abhigyan it means to validity expired cards..pl clarify
Anirban Mukherjee August 15, 2011 at 4:48 pm
@Rajan Mehta
we are ready to publish any kind of user experience… as we told earlier if you are fed up with any operator, just mail us your experience with proper proofs and see if we publish it or not. we have quoted what he exactly tells without putting our view on this. we are always open to hear from you. however thanks for your comment. we always appreciate creative conversation .
Abhi August 15, 2011 at 2:46 pm
You can opt for Samsung Guru 539 at around Rs2300
http://www.samsung.com/in/consumer/mobile-phone/mobile-phone/cdma-phone/SCH-B539ZKAINU/index.idx?pagetype=prd_detail&returnurl=
or Micromax Q35 at around Rs 3100
Rajan Mehta August 15, 2011 at 2:10 pm
Why my comment is deleted? You guys have no courage to allow a frank discussion?
Manoj Abhigyan August 15, 2011 at 1:40 pm
BSNL has launched a new Come Back Voucher for its customers in Karnataka circle inviting them to rejoin BSNL.
The new Come Back Voucher offers not only Extended Account Validity but also offer More Than Full Talk Time. Priced at Rs.24, it offers Account Validity of 180 Days & Rs. 44 as Talk Time. This Come Back Voucher is avialable till 08th Sept, 2011.
Rajan Mehta August 15, 2011 at 12:28 pm
It may be true that MTS customer service is better but this article is just plain marketing write up for MTS. The customer was suffering from the issue of Internet not accessible on his handset since a long time. From 16th July to be precise when he posted this help topic RIMWEB This is what he mentioned in the topic opener “i am really fed-up now…I already sent emails to MTS CC,Nodal, Appellate,CSD Chief,Twit with Samsung & done two complain by phone with samsung…but nothing get solved till now… ”
His problem only got solved on 8th August. So much for speedy service of MTS !!
I like Telecomtalk. You people can become a very good “Independent” website for Indian Telecom. Unfortunately, right now, you’re just a Marketing & PR place for Telcos.. And it shows embrassingly clear on most of your stories..
Take this as a constructive criticism.. No Offence Please..
Amit.G August 15, 2011 at 7:25 am
@Raghu
I directy called up nodal officer after complainin many times to cc executives. Uninor is good as usual but no improvement in coverage.
Raghu August 14, 2011 at 11:59 pm
@Amit.G
can u please tell me whom did u complain to Nodal officer/appellate/customer care as i am also facing the same problem and i need solution for this issue like u recd solution. How is Uninor now a days in your area and in other parts of KTK.
Himanshu August 14, 2011 at 11:32 pm
@krishnendu
I am skeptical that, you will get an answer. I tried asking the rcom cc for evdo on mobile, they said no such service is being provided by them. I should use reliance 3G instead.
Also if you scan their website, it has no plans for evdo on mobile.
Moral of the story, RCOM does not provide EVDO on mobile.
selvam August 14, 2011 at 10:08 pm
@Manoj Abhigyan well said manoj its absolutely true
mks August 14, 2011 at 8:40 pm
@krishnendu
Well said
Amit.G August 14, 2011 at 8:02 pm
Worst experience was wit airtel and thats the reason why i never prefer it. It may Fck anytime. Once when i was a loyal airtel user faced a unique problem, tower failed to operate, it was emittin signal but unable to make and receive call.it was not only for me but people who were accessed to that tower got affected. Even state transport department which had some 200 airtel postpaid connections were affected. I complained regarding this issue and the executive used to say it will be rectified in 3 days, then i used to get message sayin my issue is solved but the problem still persisted. Even A fax was sent to airtel from ksrtc. This went for almost 2months and finally i had to blast nodal officer and threatened him tat ill claim compensation for the damage airtel has made to my work. Finally i had to change my operator and switched to vodafone by taking new number. The airtel tower issue was solved after 3months. It made every personn in that area to use dual sim mobile. transport department which had some 200 airtel postpaid connections were affected. I complained regarding this issue and the executive used to say it will be rectified in 3 days, then i used to get message sayin my issue is solved but the problem still persisted. Even A fax was sent to airtel from ksrtc. This went for almost 2months and finally i had to blast nodal officer and threatened him tat ill claim compensation for the damage airtel has made to my work. Finally i had to change my operator and switched to vodafone by taking new number. The airtel tower issue was solved after 3months. It made every personn in that area to use dual sim mobile.
joseph August 14, 2011 at 7:55 pm
i complained about 3g network problem problem to customer care of bsnl but response is not good enough they registered a complaint a person namely dhana sekar from impsc of bsnl called me i explained my two problem 1.2g internet speed low and 3g coverage not available he tried to increase the speed i got little bit improvement in 2g internet speed but for 3g coverage he told me 3g will not come to ur location now because we will cover your location in next phase. so i forward my issue of 3g coverage problem to cgm of tamilnadu, agm(pr) of tamilnadu to many bsnl officals they also told me the same. then i appeal my issue to public greivences after few days a sub division engineer of bsnl came to my home and told me the same in my area nearly 3 colleges and 4 schools are present this location is having high data volume but bsnl failed to provide 3g here while other operators like are providing 3g here. i personally thank mr. dhana sekar, tta of bsnl for his timely help but officials fail to provide 3g in our area thats why bsnl is in heavy loss
Amit.G August 14, 2011 at 7:52 pm
Yes uninor too has such kind of services. When i had complained about poor coverage at my place they had sent 3 engineers to monitor signal strength n call quality and finally on the same day itself they increased the strength of antennas and suddenly network strength increased from 1bar to 4bars.Yes uninor too has such kind of services. When i had complained about poor coverage at my place they had sent 3 engineers to monitor signal strength n call quality and finally on the same day itself they increased the strength of antennas and suddenly network strength increased from 1bar to 4bars.
sameer August 14, 2011 at 7:31 pm
roaming me aur delhi me cdma kaun sa best hai… i mean in quality wise… reliance, tata or mts
Mehboob August 14, 2011 at 7:01 pm
what is the best CDMA handset in Rs.2500? Any suggestion?
sunilvpaul August 14, 2011 at 6:09 pm
I bought 3 MTS connection (9142052121,9142052324 and 9142052332)in the first month of launch of MTS Kerala.They offered full coverage within months,but no coverage in our area Malakka ie in Thrissur-Police academy-Kundukad-Malakka-Punnamparambu-Thrissur route.I wrote many times to concerned officers they always said it will ok within days,but still here there is no coverage in our route especially in Malakka-karyad-veerolipadam-Kundukad-Kattilapoovam.Please open a tower at malakka or karyad or uromkad,We are ready to provide space-shop roof(not my own)for a tower in our area.
Nilakshi Singh August 14, 2011 at 6:07 pm
Superb.
nikhil February 28, 2013 at 5:42 am
If i follow your comment and boycott the above –
ALL I AM LEFT WIT IS A LANDLINE.
And i cant unplug the wires of my landline and carry them to college daily !!
SORRY !
Keshav Jha August 14, 2011 at 4:26 pm
MTS is going in right direction. I am also happy with MTS. Jinhone CDMA use nahin kiya hai kisi achhe set ke saath we iska importance nahin samajh sakte hain.
Anirban Mukherjee August 14, 2011 at 3:54 pm
mail your experience with details to us.
krishnendu August 14, 2011 at 3:17 pm
I also have the same galaxy pop cdma with reliance cdma but facing the same problem.I am able to connect net but not getting evdo speed,only 1x speed is available.As expected reliance customer care has no reply.I have written many emails to reliance but still no one has answer!Can somebody from tt facing the same problem help me?
krishnendu August 14, 2011 at 3:11 pm
superlike!
Manoj Abhigyan August 14, 2011 at 2:31 pm
Let us teach some lesions to the following and boycott their services:
1. Airtel : For hiking tariff every now and then and unethical cartel with Vodafone and Idea.
2. Reliance : For VAS activation and balance deduction
3. Vodafone : For following Airtel like a ‘dog (son of bitch)’
4. Tata Docomo : For not fulfilling their promise and going on the path of Airtel
Manoj Abhigyan August 14, 2011 at 2:14 pm
My experience with MTS is also the same. I requested to port in one of my Reliance CDMA Number through their MTS Store. They provided a blank SIM but the idiot employee didn’t do his job well. He forwarded a wrong SIM number thus number ported on another SIM. Meanwhile, I went to Delhi. My Reliance number got deactivated and could not activated on MTS. I contacted through email and one of their official, Mr. Ishan Dev Mishra helped me too much. He not only activated my number on the SIM provided to me but helped in a very friendly way. Many-many thanks to Mr. Ishan Dev for his helping nature.My experience with MTS is also the same. I requested to port in one of my Reliance CDMA Number through their MTS Store. They provided a blank SIM but the idiot employee didn’t do his job well. He forwarded a wrong SIM number thus number ported on another SIM. Meanwhile, I went to Delhi. My Reliance number got deactivated and could not activated on MTS. I contacted through email and one of their official, Mr. Ishan Dev Mishra helped me too much. He not only activated my number on the SIM provided to me but helped in a very friendly way. Many-many thanks to Mr. Ishan Dev for his helping nature.
vineet August 14, 2011 at 1:30 pm
atleast mts is concerned about its customer and takes proper care of its customer problem.airtel and vodafone and idea doesnt care about its customer.