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In order to further improve transparency in Broadband services, India’s telecom watchdog Telecom Regulatory Authority of India (TRAI) has today issued a Direction to all Telecom / Broadband service providers on for delivering Broadband services in a transparent manner by providing adequate information to broadband consumers specially on Fair Usage Policy (FUP) with Unlimited Plans.
TRAI also clarified that Broadband speed should not be reduced or slashed below 256 kbps in any tariff Plan with FUP offered as “Broadband” by service providers.
TRAI said that all Broadband service providers must provide adequate information on Fair Usage Policy (FUP); to ensure that speed of broadband connection is not reduced below the minimum speed specified and to provide alert to consumers when their data usage reaches 80% and 100% of the data usage limit bundled with the plan.
TRAI said that many consumer complaints that under Unlimited broadband plans with Fair Usage Policy (FUP), being offered by the Service providers, the consumers are offered higher speed upto a certain data download limit (e.g. 5 GB or 10 GB) and once this limit is reached, the broadband speed gets reduced to a lower level and in some cases it falls below 256 Kbps.
TRAI’s Directive to Telecom/Broadband Service Providers :
- Broadband Service Provider on their website and also in all advertisements published through any media, the following information in respect of all broadband tariff plans offered under Fair Usage Policy: – (i) data usage limit with higher speed; (ii) speed of connection upto data usage limit; and (iii) speed of connection beyond data usage limit.
- All aove information must be specified in printed form to the new subscribers on their enrolment and to existing subscribers through email on their registered email address and through SMS on their mobile numbers registered with the service providers.
- Ensure that speed of broadband connection is not reduced, in all broadband tariff plans, below the minimum speed of 256 Kbps as specified in Quality of Service of Broadband Service Regulations 2006.
- Provide alert to the customer at the time of login to the network of the service provider when his data usage reaches eighty percent of the data usage limit bundled with the plan and to ensure that such 4 alert shall be provided at each login after data usage crosses the said limit of eighty percent.
- Send alert to the customer either through SMS on his mobile number registered with the service provider or to his registered email, each time when the data usage by the customer reaches eighty percent and hundred percent of the data usage limit bundled with plan opted by the customer, or through Unstructured Supplementary Service Data (USSD) at each login by the customer after the data usage reaches eighty percent of the data usage limit bundled with his plan.
Do let us know if you like or dislike this new directives by TRAI , will this help the Broadband customers in better transparency ? Do share your views via comments.
ganesh January 28, 2013 at 12:22 am
Friends this is only for wireline broadband not for wireless broadband
so you don’t expect more from wireless
now all wireline broadband are offering more then 225kbps
alistir January 27, 2013 at 10:44 pm
i m using tikona in that ADBBM1249 (Chennai) in that there is no fair ussege policy….. i get get 2mbps after crosing 100 gb. how is that possible???
VEERA August 26, 2012 at 6:08 am
Hai Friends im using Aircel 3G Datacard i recharged for 198 1GB at 3.1Mbps after FUP i get 15kbps only it was very slow i called customer care for this issue but they not take any action
Newton Biswas August 22, 2012 at 9:17 pm
Just Spoken with TATA Photon Customer Care as per them post FUP the speed will be 155 kbps only.
I believe whoever is using Wiredline Broadband at home is paying nearly minimum 799-1000 for which they are getting more than 512kbps pre & post FUP. So what is the logic of implementing 256kbps regulations. This is absolutely illogical & insane decisions made by TRAI.
Maximum internet users are of 2G from Delhi & Mumbai wherein the speed varies from 5-20 KBPS only or max 50 KBPS.
What is TRAI planning for 2G?
vipul August 9, 2012 at 6:50 pm
@KK
just visit core.nic.in and registerr ur complaint
KK August 8, 2012 at 11:43 pm
If you want to complain against a broadband provider who tricks its customers by misguiding them about the plans , how do you complain about them ?
Vipul August 4, 2012 at 10:18 am
@Ajju
dear friend,dont panic.coz of ongoing 3G war,market is very competitive,so nobody is going 2 hike tariff exorbitantly.
Rajive Borde August 2, 2012 at 12:29 pm
only BSNL and MTNL following this rule, TRAI should take strict action on other operators who are offering 128kbps / 144kbps fucked up FUP
Naren August 1, 2012 at 9:27 pm
I emailed to MTS nodal officer but they are not responding
SDee July 31, 2012 at 1:43 am
+1
Ganesh July 30, 2012 at 6:57 pm
@Tharun George
ROFL! Nice one!
You are talking about wireless alone not about wired broadband.
@Sudhakar
FUP on no of pigeons per day! Nice one
@Chinnu
Sleeping dog and not watch dog
@J Singh
You read my mind!
For high wireless eg: 3G/4G/EvDo post FUP speed should be: best case: 512kbps, worst case: 256kbps. And for wireline broadband, the post-FUP speed should be best case: 1Mbps, worst case: 512kbps.
Ajju July 30, 2012 at 11:13 am
If Trai will increase speed 256kbps then broadband charge will go high atleast above 750 which se indians dont want to pay we want to pay 300-400 per month and want speed 1-2 mbps this is the real problem
Vipul July 29, 2012 at 8:07 pm
by the way is it applicable to 3G?
Vipul July 29, 2012 at 7:49 pm
wtf is this broadband which goes to 155 kbps in FUP?I have always been vocal about it.When the govt. can spend 1 crore rupees every month 2 light up Raisina Hills,100 crore for each Parliament session,why they dont use our,tax-payers, money to build up more cable landing stations,rather than letting it for 2G scam ,coal scam,malpractice for telcos n many more.
TRAI is a bunch of jokers.they help telcos bleed customers.In 4G & EVD0 Rev B era,256 kbps,snails speed,is no way a broadband speed.
it sub be minimum 1- 2 mbps in FUP.
Vipul July 29, 2012 at 7:20 pm
@Sudhakar
i second u.when internet is a free community n as speed is independent of cost effectiveness.so dont u think, guys, 800- 1000 rs is suffice for a decent true unlimited 1-2 mbps speed for data transmission in FUP?
rohith July 29, 2012 at 2:39 pm
Well it would be good if trai keeps silence in this matter because what the speed after fup is quiet ok and i can do a lot of things with that speed
akhilesh July 29, 2012 at 2:09 pm
@All after today
use Any Broadband Plan(3G/EVDO/4G/Lan)
if After FUP U getting Speed Slower than 256kbps
then Go pgportal.gov.in
make a complant
soon all provider will change it.
Sudhakar July 29, 2012 at 11:29 am
To all :
Why are you always sticking to 512 Kbps concept?. Wht can’t there be 1 Mbps or 2 Mbps unlimited in all connections after FUP?. You yourself are enough to make India slum in terms of technology.
Raghu July 28, 2012 at 11:26 pm
TRAI have to keep MIN 512 KBPS after FUP . even 512 kbps is slow to be honest. Really TRAI have to change the rules and keep it minimum 512 kbps after FUP.
J Singh July 28, 2012 at 6:35 pm
Crap. What people want, neither the ISPs care, nor the TRAI, people want a good speed after FUP, and it should be like 1/4th of the actual speed. like if the speed of the plan is 2Mbps, so after FUP, speed should be reduced to 512kbps. and if 4 mbps, after fup, speed should be reduced to 1 mbps.
But ISPs are simply fooling, giving 8mbps and after fup, 256kbps, lol.. Making a complete fool and no quality of service remains after the crap 256kbps speed on a 4mbps or 2mbps or 8mbps line. even 3g operators giving 5 to 10 mbps speed and after fup, 64 or 128 kbps,,, joke with the consumers. Trai should impliment a 1/4th FUP speed limit thing,, not the 256 kbps.. Trai should go to US or other developed countried and learn what internet actually is.
sushant gupta July 28, 2012 at 5:24 pm
TRAI needs to stop all operators from naming any internet plan as broadband if at any stage bandwidth falls below 256 kbps,and secondly government needs to go fast on projects which aim towards strengthening the core transmission infrastructure,until unless we don’t have strong transmission media we cannot expect dedicated 1 or 2 mbps bandwidth.
Prithvi July 28, 2012 at 2:30 pm
Missing words in this message:
Tata Photon Plus has replaced HSIA with CDMA for Post-FUP speeds and CDMA is very bad. Today am getting max. 30kbps = 8Kbps. This too must go as a diktat from TRAI:
RENDER UNINTERRUPTED POST-FUP SPEEDS “SEAMLESSLY” otherwise 256kbps will never be rendered vide CDMA. Tata Photon Management has replaced HSIA with CDMA for post-FUP speeds because HSIA was rendering proper 155kbps speeds and this is not profitable for them, apparently!! MAKE HSIA MANDATORY.
Prithvi July 28, 2012 at 2:27 pm
Tata Photon Plus has replaced HSIA with CDMA for Post-FUP speeds and CDMA is very bad. Today am getting max. 30kbps = 8Kbps. This too must go as a diktat from TRAI:
otherwise 256kbps will never be rendered vide CDMA. Tata Photon Management has replaced HSIA with CDMA for post-FUP speeds because HSIA was rendering proper 155kbps speeds and this is not profitable for them, apparently!! MAKE HSIA MANDATORY.
Sandeep July 28, 2012 at 12:26 pm
Telcos will overcome this by not naming the plan as “broadband”. Simple !
Sudhakar July 28, 2012 at 10:54 am
No. Japan and other countries are going in Gbps. So minimum truly unlimited plan (in wireline broadband of all companies) must be atleast 2 Mbps.
All companies must mention as ‘UNLIMITED DATA PLAN WITH FUP’ clearly on the title of all plans with FUP. BSNL mentions as ULD – Unlimited with Differential speed.
Pappu July 28, 2012 at 10:21 am
In fact, any operator offering anything below 256 kbps shouldn’t be allowed to remain in the market at all. A minimum threshold must be set in order to fix a basic quality of broadband in India. Let it be like a minimum pass mark.
Chinnu July 28, 2012 at 10:14 am
“India’s telecom watchdog Telecom Regulatory Authority of India (TRAI)”
This sounds funny for me, it can be like this “India’s telecom SLEEPINGDOG Telecom Regulatory Authority of India (TRAI)”
Because, from 2006 to 2012 what this guys are doing? did their higher officials given them homework or what? Wakeup guys!
WE all together only can grow… Lets take India to the Next level… bring 1mbps as a minimum speed… (when in 2006 256kbps, now in 2012 we need 1mbps or worst 512 kbps)….. Also remove the WORD UNLIMITED when there is a FUP… they can simply give this plan also like other plans…
Let Sleeping DOG Wakeup and do the WATCHDOG….
Sudhakar July 28, 2012 at 6:14 am
To all :
Some or most of the providers are prividing 2 stages of FUP.
For example :
1) High speed daya at 6 GB.
1.1) Data usage after 6 GB to 15 GB at 144 Kbps
1.2) Data usage after 15 GB at 20 Kbps.
I think the above is in the case of docomo CDMA high speed data plans.
To alaisrair :
What are you coming to say?.
sunny July 28, 2012 at 2:44 am
sudhakar is right,
BSNL follows all the rules and providing min 256 kbps after fup, but why not other operator. govt is supporting private operator like not giving any decision on 3G roaming pact, sim validy rules ,stv validity ,any body can get private operator sim very easily without id proof, mnp porting issue, minimum broadband speed these are some issue where rules are not followed by private operator, TRAI makes only rule but never check its implimentation.
raj July 28, 2012 at 12:42 am
will data cards like tata photon & mts come under this rule? i heard only reliance is providing 256kbps after FUP
Alaistair July 28, 2012 at 12:29 am
@Sudhakar
well you have a point about delay in implementation of policies,YOU SUCK BIG TIME IN HUMOUR
Chinmoy July 28, 2012 at 12:27 am
cool , Aitel 4G LTE please act asap
Sourav July 27, 2012 at 11:36 pm
When will operators start implementing this plan? It’s god fire a stay atleast. The problem with policy makers in india is that there is no time bound implemem
Sudhakar July 27, 2012 at 11:33 pm
I am sure that this rule will be there for 1 month and it will be flown into the air after the government and TRAI gets bribe from the private operators.
Only in India, no one follows the government rules.
Shame on Indian Telecpm. Japan is going in Gbps (I mean Gigabits / second) where as this (technologically SLUM) India is still lagging in Kilobits and Megabits / second. Better go to the old age and use pigeons to convey the matter !!!. Who knows?. The TRAI will even implement FUP on the number of pigeons that one person can send per day (like 200 SMS per day) !!!. LOL LOL.
Technology is not at all suitable for India.
Do not get angry on my comment. Think and reply.
Kaushik July 27, 2012 at 11:02 pm
Amen!!
Tharun George July 27, 2012 at 10:22 pm
So this means Idea, relaince, aircel 3G unlimited plan will get 256kbps after FUP. Thats cool.
256kbps is very much enough to browse the web and even play you tube video at 340p.
krishnendu July 27, 2012 at 10:15 pm
oh no!still going by 2006 standards!because of this idiotic policy of TRAI India is having very poor average internet speed compared to world!They should tell operators there should be NO FUP if the plan is named UNLIMITED!
sunny July 27, 2012 at 9:43 pm
BSNL is the only operator who gives minimum 256 kbps after fup
Naren July 27, 2012 at 8:12 pm
MTS is limiting 144kbps after FUP. When they will increase this limit?
Jagan T July 27, 2012 at 8:11 pm
It should be “Don’t Reduce Broadband Speed below 512 Kbps in Any Tariff Plan After FUP”
Poor TRAI, Wake up……!
Kanchan July 27, 2012 at 7:50 pm
Broadband is not the only paid internet service, so why TRAI does not set standard for 2g services also?
jitender kumar July 27, 2012 at 7:49 pm
Atleast minimum speed should be 512 KBPS.
Naren July 27, 2012 at 7:37 pm
When ISP increase this?
sachin July 27, 2012 at 7:26 pm
512 kbps minimum.
Chalama July 27, 2012 at 7:14 pm
It should be 512Kbps for 3G and 4G ,whey TRAI decied it like 256Kbps,
TRAI know evrythink but not implimented.
Prithvi July 27, 2012 at 7:05 pm
Tata Photon Plus are you listening? This needs to be vide HSIA and not CDMA post FUP.
abhijith July 27, 2012 at 7:00 pm
We need Any regulation need for 2g speed also . . .
som July 27, 2012 at 6:45 pm
service providers will simply stop referring the data plans as ‘broadband’.no problem then from reducing it to 32 ‘kbps’.
MUKESH July 27, 2012 at 6:43 pm
minimum speed must be 512kbps when 3g and 2g is also improving so much
SD July 27, 2012 at 6:33 pm
Something always better than Nothing. At least minimum 256/8=32kB/s is there, so maximum may be 70-80kB/s, so it ranges within 40-60 kB/s. At least better than 64kb/s!!!
Rohit Vohra July 27, 2012 at 6:32 pm
256 kbps? It should have been 512 kbps beyond FUP. We should upgrade ourselves beyond 256 kbps! See now America will be getting broadband speeds of upto 1gbpa thanks to Google and we still have 256 kbps speeds called as “Broadband” Speeds!
Sanjay Bafna July 27, 2012 at 6:19 pm
No, not of 2G, This is only for any Internet service offered as ‘BROADBAND’
Rajeev July 27, 2012 at 6:08 pm
This is bullshit.
The government doesn’t realize that its 2012, and its still reminding providers the 2006 rule.
Its high time to change the rule.
Some websites dont open properly on 256kbps also! In the age of HD videos buffering for 240p videos also takes time on 256kbps.
Minimum speed should be 2mbps.
Poor internet infrastructure !
adityadas July 27, 2012 at 6:06 pm
@pradeep 100 PERCENT CORRECT MINIMUM SPEED 512 KBPS ELSE ITS WASTE IN TODAYS WORLD
Parminder Singh July 27, 2012 at 6:04 pm
is it for 2G internet too?
pradeep July 27, 2012 at 6:00 pm
minimum speed shld be atleast 512kbps…
Armaan April 16, 2013 at 5:49 pm
With the whole world moving in gbps, even 512 kbps is nothing compared to it.You know what? The world average internet speed is 2.8 mbps and we are still far behind the average and we here are still struggling to get 256 kbps.It should be 1 mbps atleast after FUP only then something can happen of this country.