In an attempt to add the transparency and protect the interest of the subscribers of Landline and Mobile services, The Telecom regulator of India, TRAI has directed all basic telephone service providers, unified access service providers (UAS) and cellular mobile service providers (CMTS) to publish the performance with respect to the “TRAI benchmark of Quality of Service (QoS)” parameter on their website on quarterly basis.
According to the telecom Regulator, all the Telecom operators need to display the QoS benchmarks within forty five days of issuance of TRAI’s direction and thereafter forty five days after the end of every quarter.
The TRAI QoS parameter includes Accessibility of call center, Response time to the customers, Postpaid and Prepaid metering and billings credibility, Percentage of billing complaints resolved with in 4 weeks, Time taken to refund of security deposit, BTS (Mobile Tower) down time, call setup success rate, Network congestion, Percentage of call drop, Voice quality, PoI congestions and Landline Fault repairing with in next working days etc.
