In an attempt to add the transparency and protect the interest of the subscribers of Landline and Mobile services, The Telecom regulator of India, TRAI has directed all basic telephone service providers, unified access service providers (UAS) and cellular mobile service providers (CMTS) to publish the performance with respect to the “TRAI benchmark of Quality of Service (QoS)” parameter on their website on quarterly basis.
According to the telecom Regulator, all the Telecom operators need to display the QoS benchmarks within forty five days of issuance of TRAI’s direction and thereafter forty five days after the end of every quarter.
The TRAI QoS parameter includes Accessibility of call center, Response time to the customers, Postpaid and Prepaid metering and billings credibility, Percentage of billing complaints resolved with in 4 weeks, Time taken to refund of security deposit, BTS (Mobile Tower) down time, call setup success rate, Network congestion, Percentage of call drop, Voice quality, PoI congestions and Landline Fault repairing with in next working days etc.
Manoj Kumar February 10, 2010 at 10:51 am
Very Good decision by TRAI. But i am not sure that all operator will follow this. i think they have already planned to avoid this.
Idrees February 10, 2010 at 9:17 am
better,steps like this will be appriciated
sanjay kothari February 9, 2010 at 10:32 am
I think this will add another round of Chaos in Mobile Subscribers…Becoz the things which TRAI wants to display is of very less use in public domain.. These are things already available to respected companies Annual Report…It is not a significant step taken by TRAI… The steps which I suggest is to compensate the subscribers for the time loss due to the service breakdown, inability to use mobile due to technical reason and all that.
saket February 8, 2010 at 10:53 pm
now companies expert person r tryin to find out way
as they do in case of hidden chrges
AmitS February 8, 2010 at 10:47 pm
TRAI is also going to start consulting with service providers over 4G in India. may be this process will complete in 2050. Hope we can see it in our life!!!!
Agnivo February 8, 2010 at 8:26 pm
Oh, and I think TRAI should also issue some directives regards to number recycling… or else the 10 digit era will end soon!
Agnivo February 8, 2010 at 8:25 pm
Yea it will, however the webpage link will be nicely hidden in small font at the footer.
Jitendra February 8, 2010 at 8:21 pm
Great decision, now subs can get everything what he want to know from operators but always they r refusing for confidential, v can’t tell u it’s confidential etc n they hide their depts kaamchori. Now everything wil be on website. It’s a great decision n information. Thanks Sanjayji.
Prasath J February 8, 2010 at 8:02 pm
Nice attempt by Regulator… But we have to wait and see if it will work or not…