Vodafone Idea Services Disrupted in Bengaluru, Company Terms it as a Temporary Issue

The network outage was likely caused by the civic body of the Bengaluru’s drive to remove OFC cables that were above the ground

Highlights
  • Vodafone called it a “temporary issue” as optical fibre cables damaged in the city
  • Customers also face downtime in Chennai, Hyderabad and Mumbai
  • Bengaluru government has been warning telcos to remove underground optical fibre cables

Vodafone Idea customers in Bengaluru are complaining of network issues according to several reports. The customers took to Twitter to complain about the network outage in the city. The users reported that there was no network coverage in major parts of the city and the issues have been there since morning. Some users reported they got notifications regarding temporary network outages from the carrier. The notification read, “Temporarily turned off by your carrier for SIM.” Vodafone Idea has responded to the issue and in response to Twitter users said that the issue is temporary and that they are working on it. The company further added that teams have been deployed to “ensure seamless network connectivity”.

Vodafone Idea Yet to Restore Network Services in Bengaluru

The telecom operator, however, hasn’t provided an estimated time to fix the problem. It remains to be seen whether the issue will be fixed today. Meanwhile, several users in other cities too have made similar complaints. Vodafone Idea users in Chennai, Hyderabad, and Mumbai are also reportedly facing network outage problems. The map on the Downdetector.in too showed the mass impact of the problem.

Optical Fibre Cables Damage Responsible for the Network Outage

Vodafone Idea revealed that damage to optical fibres was the cause of the network issues in Bengaluru. “There was a temporary disruption in services in parts of Bengaluru today, due to fibre cuts in the city and outskirts,” Vodafone Idea told Gadgets 360. “Our prompt response action ensured the full restoration of services within a short time. We regret any inconvenience caused to our customers,” the telco further added.

It was likely caused by the civic body of the Bengaluru’s drive to remove OFC cables that were above the ground. The city’s civic body, Bruhat Bengaluru Mahanagara Palike, is responsible for the reported Scroll.com. The BBMP Commissioner Anil Kumar told reporters that it is on a drive to remove Optical Fibre Cables, which are above the ground.

“We have been asking telecom companies to move their OFC underground. These companies cannot lay OFCs wherever they want on electric poles and trees, which make it visually ugly. We cannot differentiate between OFC of different companies and we want to ask Vodafone in which area, the OFC was removed. We don’t know which area this has happened. The question of blaming BBMP does not arise,” Anil Kumar said to The News Minute.

In the past, we have reported that Bengaluru telecom subscribers may face network outages due to the same Optical Fibre Cable issue.

Chakri is a go-to guy for your next smartphone recommendation. Back in his engineering days, he used to play with smartphones by installing custom ROMs and that passion got him into the tech industry. He still goes nuts about a smartphone knocking his door for review. Currently managing everything at Telecom Talk, Chakri is trying to master PUBG Mobile in his free time.

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Karthik

Last year in March same network shutdown happened. Those sales people (198 customer care executives) promoted missed call alerts instead of fixing network. After that in April i ported my number to AIRTEL.

No VOWIFI and no IDEA2G in my area. To much risk in having a VOID number , with such a worst customer care. Many trusted customers are moving out.

City
Mysore
Operator
Jio Airtel
DUANE

Telecom companies should comply with civic laws.
Bad enough they have spoilt the skyline with their ugly towers (Tower sharing would have reduced the no. of towers) now they are leaving OFC cables lying around, spoiling the scenic beauty of the GARDEN CITY !

Bhaskar

Totally agree,airtel and Jio have dug the OFC where as vodafone let it hung in trees and poles,after repeat deadlines..they don’t bother to get it inside..

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