Vodafone Idea Lost 20 Million Active Users in 2022

Vodafone Idea Limited (VIL) is doing all it can to push customers to keep using its services. Regardless, there are many customers who have already left the telco’s networks. To put in exact numbers, in 2022, Vodafone Idea lost 20 million active users. A loss of inactive users doesn’t affect the financial performance of the telco. However, when the active users leave, it directly means that the revenues will be negatively affected. On Tuesday, Vodafone Idea announced its quarterly financial and performance report for Q3 FY23.

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The telco’s active user base at the end of Q3 FY23 was 209.6 million users. Just a year back, at the end of the same quarter (Q3 FY22), Vi’s active subscriber base stood at 229.5 million. In simple words, from January 1, 2022, to December 31, 2022, Vi lost 20 million active users. While this was negative for Vi, Reliance Jio and Bharti Airtel benefitted. Since Vodafone Idea has not launched 5G yet, the telco’s active user base is going to get affected negatively further. Those who want to use 5G will have no other option but to leave Vi’s networks and go to either Airtel or Jio for mobile network services.

Read More – Vodafone Idea Could Lose High ARPU Customers Because of Delay in 5G Launch: ICICI Direct

If we just talk about the subscriber base, in 2022, Vi lost 18.6 million users. From 247.2 million at the end of Q3 FY22, the subscriber base of the struggling telco stood at 228.6 million at the end of Q3 FY23.