Amdocs, a software and service provider today announced that it has successfully helped Vodafone India to automate its billing operations, which will further enhance the experience to the customers. Furthermore, the company also stated that it's also enabling Vodafone India to roll out new services, offers and service plans for its postpaid and enterprise customers faster than before. Amdocs implemented its Service Monetisation suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations. The transformation has enabled Vodafone India to reduce the duration of billing cycles and deliver accurate bills to all its postpaid customers faster. This has resulted in a better customer experience and improved revenue realisation. Amdocs services also enabled Vodafone to launch new offers and plans in record time, enabling them to be more agile in responding to market situations.
Vishant Vora, chief technology officer at Vodafone India, said, “At Vodafone India, our customers are at the heart of everything we do, and we are focused on continuously improving the customer experience, hence this transformation was very important for us. We have successfully improved the customer experience in the areas of bill delivery and accuracy.”
“The transformation also enabled us to significantly improve our digital offerings to customers enabling them to get their account information and services through digital channels such as the My Vodafone app and Vodafone websites on a real-time basis,” he further added.
“Our products provide the agility needed to quickly innovate and respond to consumer demands in a disruptive market while enabling a variety of service plans for different segments of consumers. This enables Vodafone India to deliver a superior customer experience and win customer loyalty in one of the world’s most competitive markets,” said Gary Miles, chief marketing officer at Amdocs.
Vodafone has recently unveiled its new RED range of postpaid plans and the telco, for the first time, also introduced Bill Guarantee section, promising that there won't be any bill shocks to the customers at the end of every month. Amdocs also partnered with Bharti Airtel to improve the customer service and implement AI-based services.
