Videocon d2h replaces its recording solution with NICE Engage Multi-Channel Interaction Recording

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The enterprise software solutions provider NICE has announced that Videocon d2h Ltd will be implementing the NICE Engage Multi-Channel Interaction Recording platform instead of the legacy recording solution it had been using for five years. Implementing NICE Engage Multi-Channel Interaction Recording platform will benefit Videocon in various ways. NICE Engage is based on a centralized multi-tier secured architecture. This will reduce the hardware footprint and total cost of ownership, as well as meet the growing capacity needs. It supports server virtualization solutions from VMware, Microsoft and Citrix.

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Commenting on the change of technology, Himanshu Patil, Chief Operating Officer, Videocon d2h Ltd said, “With customer experience at the forefront of our vision and mission, we strive towards making Videocon d2h the most well-known brand in the DTH category with the most satisfied customer base. We are confident that the NICE recording solution will provide comprehensive insights into our customer interactions, helping us identify areas needing improvement, rectify them and deliver a perfect customer experience.”

Videocon d2h offers 570+ channels and services. NICE Engage is capable of protecting the entire system or individual segments, and to continue operating in case of failure or disaster.  It enables the system to continue recording calls, maintaining querying capabilities and protecting stored information. Moreover, NICE Engage has a simplified system management. In its system management, there is a licensing manager, system mapping, etc.

“In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in the customer experience,” said Raghav Sahgal, President, NICE APAC.

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An astute writer with a track record in writing and publishing content for various industries, Ria brings on board her wealth of experience in journalism and love for technology to TelecomTalk. When not writing or reading, she spends a copious amount of time daydreaming and finding obscure Japanese folklore on the internet.

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