Videocon d2h replaces its recording solution with NICE Engage Multi-Channel Interaction Recording

By July 19th, 2016 AT 7:53 PM

The enterprise software solutions provider NICE has announced that Videocon d2h Ltd will be implementing the NICE Engage Multi-Channel Interaction Recording platform instead of the legacy recording solution it had been using for five years. Implementing NICE Engage Multi-Channel Interaction Recording platform will benefit Videocon in various ways. NICE Engage is based on a centralized multi-tier secured architecture. This will reduce the hardware footprint and total cost of ownership, as well as meet the growing capacity needs. It supports server virtualization solutions from VMware, Microsoft and Citrix.

videocon-d2h

Commenting on the change of technology, Himanshu Patil, Chief Operating Officer, Videocon d2h Ltd said, “With customer experience at the forefront of our vision and mission, we strive towards making Videocon d2h the most well-known brand in the DTH category with the most satisfied customer base. We are confident that the NICE recording solution will provide comprehensive insights into our customer interactions, helping us identify areas needing improvement, rectify them and deliver a perfect customer experience.”

Videocon d2h offers 570+ channels and services. NICE Engage is capable of protecting the entire system or individual segments, and to continue operating in case of failure or disaster.  It enables the system to continue recording calls, maintaining querying capabilities and protecting stored information. Moreover, NICE Engage has a simplified system management. In its system management, there is a licensing manager, system mapping, etc.

“In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in the customer experience,” said Raghav Sahgal, President, NICE APAC.

guest
3 Comments
newest
oldest
Inline Feedbacks
View all comments

Recent Posts

Broadband Plans from BSNL, JioFiber and Airtel Xstream Fiber Under Rs 500 Compared

Of late, we have seen BSNL increasingly trying to compete with private Internet Service Providers. BSNL introduced an affordable broadband...

Bharti Airtel Now Refarming 2G Spectrum to Provide Enhanced 4G Services in 10 Circles

Last year, we saw Bharti Airtel completely shutting down 3G services across the country. A new report by PTI now...

Tata Sky Binge Partners With CuriosityStream to Offer World Class Documentaries

In a release shared by Tata Sky, the largest Direct-to-Home (DTH) operator has partnered with CuriosityStream, one of the leading...