TT Poll – What’s your Loyalty Quotient?

Management who are playing with a Brand may change,people who are operating a brand may get replaced.Policies,Tariffs and what not everything inside a brand may change and who knows even the Brand may dissolve, only a few knows whats actually going to happen inside a Brand(Oh dear here i’m talking only about Telecom) but there are someone who without involving in any of the above categories will always be with that Brand and we fans will always have that loyalty to some particular brands which we use in our daily life.   voice-of-customers

Telecom Brands are those where each and every mobile phone user will/should come across them in their daily life.We all have that One Operator Brand,irrespective of Network,Plans,Tariffs and what so ever reason it is will stick to that operator.Now with MNP facility we even have an option to shift to other operator as well without even changing the number but we still retain that number with that particular operator taking a new number from different operator for different purpose we like again and all this just lies in the Loyalty we have in that brand.

What i feel is Operators should develop that soft corner among their subscribers,so that based on prevailing market conditions what ever decisions management take they can be sure about their Loyal users and can withstand the market to achieve their Operational excellence.

Let me give a personal example: Last year on my B’day i received a sms from Uninor saying -Uninor wishes a very Happy B’day,enjoy your day with 25 free sms and 25 free local min till midnight. It’s not a big deal to me as well but that touch i got on that day with that simple sms made me develop a special bond with that brand and i felt the care they have taken for their users personally.

Let me give a more general example: Last time with just a simple tweet (i didn’t even include a mention to that brand as well) that i’m facing a problem with their Network,the team some how managed to get my number and called me to solve my issue and that personal touch again was more awesome and that Brand is Airtel via Airtel_Presence team.

In a similar way i’m having a good number of experiences and i’m sure each one of us will also have such experiences at least once a time.So, here is a chance for all the readers to voice out their Loyalty to their preferred Networks and the reason behind that.

Thought Brand Loyalty differs based on many parameters like Network,Customer Care, age on Network,Service and many Personalized services available to user i wanted to hear what according to TT readers they voice out their Loyalty to this Telecom World.

So, go ahead and voice out your Loyalty Quotient 😉
This time i’ll be giving out the names of the users and commendation on TT Pages as well based on the best answers received from readers about their Loyalty in Poll Results.

Seasons Greetings and Happy Diwali Readers 🙂

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76 Comments on "TT Poll – What’s your Loyalty Quotient?"

 

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[…] 2013 – TT Poll What’s your Loyalty Quotient? – The ultimate objective of any operator is to convert a ‘Valued Customer’ to […]

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Ved
November 5, 2013 9:29 pm 9:29 PM
What i can say is only AIRTEL?The ques arises why so the answers are -: 1).Best in terms of coverage 2).Best QOS,No beeps during calling 3).Awesome net connectivity in moving conditions specially in trains with mostly 0 buffering in cellphones 4.)Awesome facility AIRTEL MONEY,the best in class 5.)Best Gifting Serivce and daily update of USSD services 6.)Highest no. of USSD (17+) services than any operator and all are in working conditions like *123#,*121#,*400#,*141#,*222#,*567#,*555#,*282#,*323# ,*321#,*321# etc.. 7.)No glitch in service and crystal voice clarity,no call drops nothing even after 3Hrs of continuous talk during eve time.. 8).Only operator who’s STV works… Read more »
!DEA
November 14, 2013 7:04 pm 7:04 PM

SORRY!! VED BUT AIRTEL SERVICE IS TOO COSTLY.IN MH AIRTEL TERRIF,CALL RATE,2G,3G RATES R NCREASED.AIRTEL IS NOT GIVING SPEED IN MH MORE THAN 15KBPS.ARE YOU OK VED.PLEASE BE SURE WHILE COMMENTING.I ACCEPT THAT AIRTEL IS BEST NETWORK IN OTHER STATE BUT NOT IN MAHARASHTRA.

Sutripta Roy
November 7, 2013 11:28 pm 11:28 PM

Yeah! your every point about airtel is fully true.Awesome service.May be the call rate is too high.But it deserves this for its service.

prasad mayya
November 6, 2013 8:09 am 8:09 AM

but in my home i will get poor signal (tower is just 1km )…… edge speed is 40kbps around….. auto vas activation….. once i recharged for 75Rs ( got full time )…. they activated hello tunes and deducted 50Rs ….. after that i recharge only 30Rs …… simply they are fraud

Ved
November 6, 2013 6:43 pm 6:43 PM
Simply when auto activation comes then u r wrong my bro as airtel is open in this, now they ask 2 times to activate any VAS even if u r subscribing and the best is last five transaction of VAS tells u how VAS has been activated n if u want u can activate DND 6 (START 6 to 1909 ),n when it comes to net speed Airtel was the 1st network to provide 2.5G Edge and also awarded many times for providing the best internet globally so it might be some temporary error that time…See i am not Airtel… Read more »
prasad mayya
November 7, 2013 12:33 pm 12:33 PM

hello i am using airtel since 2005…… i got max 64kbps till date ….. i checked in bangalore also ……only vodafone,bsnl,aircel and docmo provides above 200kbps…. i lost hopes on airtel…. i still have no because that was my 1st no…… also they dont have customer friendly plans…. may be call rate,sms pack or data plans…. everything is costly…… so now i am using mts and bsnl

srikapardhi
November 7, 2013 12:59 pm 12:59 PM

!dea also providing good speeds

prasad mayya
November 7, 2013 1:10 pm 1:10 PM

unfortunately idea has worst signal in my home… tower is just 1km from home…. 2g speed is 50 to 100kbps…. last week i checked in some other place, i found speed is good….. anyway bsnl is excellent in my place ….. i recharged 101Rs 1gb sms 10ps …..

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