TRAI releases customer perception of cellular mobile services through online survey

By January 25th, 2015 AT 3:02 PM

The Telecom Regulatory Authority of India (TRAI) regularly conducts customer satisfaction surveys for independent agencies to evaluate customer perception of services being provided by the telecom service providers. The regulator has also collected customers’ views to evaluate the effectiveness in implementation of various regulations, directions and orders issued by TRAI in the interest of consumers. These surveys are carried out through face to face and telephonic interviews.


A research study was conducted with an objective to understand the Indian consumers’ perception choice in selecting cellular mobile telecommunication service providers. The consumers’ perception is widely varied in accordance with the communication quality, a call service, facilities, price, customer care and service provider’s attributes. Considering the growing penetration of the internet and smartphones, TRAI has introduced the web-based application as well as Android-based app for assessing customer perception of cellular service.

The web-based customer satisfaction survey is available in the ‘consumerinfo’ section of TRAI website. The Android app can also be downloaded from the same section. The survey questionnaire has been framed to assess customer perception of service relating to quality of service parameters laid down by TRAI and for assessing effectiveness of the regulations relating to Grievances redressal mechanism, implementation of mobile number portability and UCC?.

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Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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AnandAbrarColonel ZaysenRakesh GuptaMaaz Recent comment authors
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Oh come on! We all know whose interest is being served by TRAI & DOT. They are just interested in filling their coffers by increasing the base price of spectrum in every auction just to align the Government’s current account deficit (CAD). The reality is that Government has found a new cash cow which can be squeezed as much as required to improve their CAD. The Government is the most inefficient organisation in India which waste taxpayers money in every project. On the other hand the debt-mounted private telecom operators have no option but to pass on the burden to… Read more »


It is customers money which A Raja took.
Govt giving ease to that guy, and still want to cease money from end customers in this way or the other.

Agree 100% to Abrar.

Rakesh Gupta
Rakesh Gupta

MTNL to Vodafone no. portability is not happening, being applied few months back.

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