Trai All Set to Levy Penalty on Telcos Who Have Not Met Call Drop Norms

The Telecom Regulatory Authority of India (Trai) has completed the assessment for two-quarters on call drops and is all-set to penalise the telecom operators. The telecom regulator is in the final stage of issuing penalty notices to telecom operators who have not met the new call drop norms for the quarter that ended March 30, 2018. “For the quarter of January to March, we are in the final stage of issuing the penalty,” Sharma told PTI. Sharma also confirmed that the showcause notices have already been issued by the regulator the telcos. The telcos have been given a time of 21 days for reflecting on the notices received by them.


Sharma further added, “showcause notices have already been issued to erring operators and 21 days have been given for submitting their responses.” However, the chief person did not reveal the details of which operator has been fined for not meeting the new Quality of Service (QoS) norms. He stated that the “Trai did not want to name and shame any telecom player.”

For the unaware, the new call drop norms have been in place from October 1, 2017, and Trai has already asked telcos to submit the call drop information on their respective network based on the new call drop metrics itself. The PTI also added that Trai would be fining the telcos for their performance during the January-March quarter.

According to the new call drop norms, a telco can be fined as much as Rs 10 lakh, if it fails to meet the quality of service. “In the case of consecutive contravention of the benchmarks for two-quarters, financial disincentive may be up to one and half times, and in the case of consecutive contravention of the benchmark for more than two quarters, it may be twice the amount,” said the regulator while issuing the new call drop norms last year.

The new call drop metrics measure the call drops on a percentile basis to remove the anomaly while averaging the overall call drops on the network. Furthermore, telcos are required to send call drop data per quarter, according to the new metrics.

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13 Comments on "Trai All Set to Levy Penalty on Telcos Who Have Not Met Call Drop Norms"


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July 2, 2018 1:05 am 1:05 AM

i am facing call drop/low quality issue on bsnl.
when i switch to 3g mode and call people.. call drops literlaly.. or can’t hear voice at alL!
but when i switch my phone on 2g call is clear..

signals are full on both 3g and 2g modes.

Girish Gowda | bengaLuru
June 29, 2018 12:48 pm 12:48 PM

Airtel will bribe officials to lessen their official call drop quantity to 10% of what the reality is.

June 29, 2018 8:32 pm 8:32 PM

You got any proof?

Maratha | Pune
June 30, 2018 1:11 pm 1:11 PM

Trolls don’t need any.

June 29, 2018 2:39 am 2:39 AM
Airtel network & call drop love each other. So Airtel will pay penalty for call drop. Airtel have got used to penalties. Airtel is the parent of scammers. They loot customer main balance. Create Airtel Pay account without permission. Sell customer data to spammers. Put agents here to say Airtel is super fast even if there real speed is worst. Put ads to show Airtel is in Jungle, but in reality coverage is not there near tower (300m distance) too. Airtel can do anything illegal & show off as if they have done nothing. Mark my words, few agents will… Read more »
June 29, 2018 10:32 am 10:32 AM

these all things are mentioned in their MOA and AOA. so we can confidently say that. this is regular business practise to be followed today, tommorrow and futher on.

June 29, 2018 2:44 am 2:44 AM

Yes, Airtel is no. 1 network in scam & fraud.
Airtel stole my money illegally. Never ever trust Airtel fraud scam network limited.