Support Telecomtalk
Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
The Telecom Regulatory Authority of India (Trai) has made some significant changes to the Trai Tariff Regime, which was rolled out last year. These new rules govern what the customers pay for their channels, and subsequently for their DTH and cable TV services. However, that does not mean that Trai is solely focusing on the DTH industry for now. There are multiple areas which Trai wants to address as part of their agenda this year. One of the major issues which Trai has faced repeatedly is of complaints and its addressing. In a year, Trai receives millions of complaints from the consumers regarding DTH, telecom services, the network, telecom operators and others. However, until now, there was no solid management system for this with Trai. Since Trai has been laser-focused on bringing the consumer interest on the front and is working on this, Trai has today launched a new CMS – Complaint Management System application. As you can imagine, the complaint management system by Trai will help the telecom regulator in managing the complaints and will also aid in streamlining the whole complaint process.
- Make Telecom Talk My Trusted Source
App Available for Both iOS and Android
Like we mentioned above, the new complaint management system launched by Trai will help the consumers in resolving their complaints fast. Also, there would be rule-based redressal of complaints related to Value Added Services (VAS). Trai has noted in its release about the launch of new CMS saying the “the CMS portal or the app consumers will be able to fetch details of VAS services activated on their phone. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to file claims for the cost of VAS for one month. The claims, if any, will be settled by the respective TSPs only.” Trai has also noted that the newly launched application can be downloaded both for Android and iOS from the Google Play Store and the Apple App Store, respectively.
