The Telecom Regulatory Authority of India (TRAI) is not going to back down on enforcing stringent Quality of Service (QoS) measures. The new QoS measures from TRAI will come into effect from October 1, 2024. However, the telcos are not happy with these new measures. They have expressed that the new measures are too stringent, and also will increase the cost of operating the business without benefitting the consumer much! However, the TRAI chairman has said that the new QoS measures were decided after a thorough consultation process.
Read More - TRAI Pushes for Enhanced Controls on Robotic and Bulk Calls
According to an ET report, Anil Kumar Lahoti, chairman of TRAI, said, "We have done very long thinking on this process, the norms have been issued after thorough consultation and due consideration and have been issued keeping in view quality of service that customer should be getting, and that service provider should provide."
The new rules aren't just focused on making the services good, but also compensating the consumer if the network outage is not resolved in a particular time frame. At the same time, the regulatory body has increased the financial penalties. The next thing on the table for TRAI is to reduce pesky communication. Indian consumers continue to be scammed through scam calls, and that is what both the government and the sector regulator want to bring down.
Read More - TRAI Mandates Stricter QoS Standards for Indian Telecom Providers, Effective October 2024
TRAI has already sought details from the telcos on the top spammers on their network so that strict action can be taken against them. Telcos have been asked by the regulator to implement a solution for traceability and avoid scenarios of bulk calling by enterprise customers using 10-digit numbers.
The sector regulatory has already advised for the use of 160 series for transactional services from banks and financial institutions. The 140 series numbers will be provided for use of commercial communications. Much work is ongoing to safeguard customers from spam calls in India
